Customer Support Specialist

ABB Service Contract Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Service Contract Manager

Your role and responsibilities

In this role, you are responsible for the financial and administrative oversight of projects and other service orders, ensuring they are completed on time, within budget, and meet quality standards. This role involves close collaboration with project managers and operations, finance teams, and other stakeholders to monitor progress, and provide accurate updates. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

Work model for the role is: Hybrid

You will be mainly accountable for:

• Ensuring compliance with standard ABB internal directives and procedures
• Making sure that all orders are processed in a timely manner with a high level of accuracy in data entry to support smooth operations and project execution.
• Tracking orders expenses and report on variances.
• Conducting analysis of planned versus actual project / service order performance, together with operations teams, Project Managers or Project Controller.
• Preparing materials and assists in project reviews and monitoring.
• Monitoring project or service order progress and performance metrics. And maintaining accurate documentation and records for all financial activities related to service and project orders.

Qualifications for the role

• Ability to demonstrate your experience in project support, financial analysis, or related roles.
• Possess an enhanced knowledge of SAP system, Microsoft and other related systems
• Degree in Finance, Business or a related field
• You are at ease communicating in English and Chinese
• Strong analytical, problem-solving and organization skills

More about us

ABB Marine & Ports supplies world-leading technologies that are driving the evolution of sustainable shipping. Electrical propulsion, data-driven decision support and integrated solutions for ship and shore from ABB are paving the way to a zero-emission marine industry, providing greater efficiency and reliability to shipowners, and preparing vessels to meet the demands of tomorrow. Our automation and electrical solutions are making port and terminal operations safer, greener and more productive. ABB Marine & Ports operates in 26 countries and has 2,000 employees.