Customer Product Support Specialist ABB Robotics Mölndal

Customer Product Support Specialist, ABB Robotics Mölndal

The customer product support engineer is responsible for providing specialist support to the local ABB organizations i.e. investigating and answering product related questions associated with ABB Robotics products. Included in the responsibilities is also to feed-back any quality deviations found, during the investigation process, to responsible department. It is of great importance that communication internally as well as externally and contribute to a timely resolution of the identified issue. In this role you will join our global 3rd line product support team, which provides local ABB offices and customers; worldwide; with technical information, analysis and solutions to maximize the usage of our great products. You will be positioned in our office in Mölndal, Gothenburg.

Here are examples of responsibilities:

• Address and find solutions for our customers' - PC Software products: Robot related PC Software, such as Robot studio, Connected services, Software license and developer tools.
• Identify and follow up on all activities needed to support customer requests.
• Collaborate with local ABB units to ensure a superior customer experience.
• Be the link and enabler between ABB Robotics R&D and our local ABB teams and end-customers.

Qualifications for the Role

• Minimum three years of experience working with production engineering, R&D, field service or similar, with a background working with software or hardware, preferably within the area of Robotics/Automation.
• Minimum Bachelor Engineering or equivalent proven experience.
• Experience withing robot related PC Software, such as Robot studio is a great merit. Especially if you have knowledge of ABB Robotics programming language RAPID or similar.
• Skills and experience in systematic issue resolution (Six Sigma certification or similar is meritorious).
• Having a forward thinking and a solutions-oriented mindset is key to be successful in this role, with good social skills and the ability to build strong global relations.
• Fluency in English (both written and spoken). Knowledge of other languages such as Swedish, German, or Chinese is meritorious.

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.