Contact Center Support Specialist - German And French Speaking

Customer Contact Center Team Lead

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Team Lead Customer Contact Center

In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

The work model for the role is: hybrid.

Main stakeholders are ABB customers and internal customer. You will be mainly accountable for:

• Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
• Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
• Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
• Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications for the role:

• You enjoy working with international teams and the technology market.
• Ability to demonstrate your experience in customer service via multiple channels (phone, web, e-mail, chat).
• Possess an enhanced knowledge of computer including MS Office, Salesforce.
• You are detail oriented and passionate about customer relations.
• You are at ease communicating in English, German and French language, other languages will be beneficial.

More about us:

ABB offers:

• Wide learning and development opportunities

• Supportive and friendly international team

• Hybrid working environment between the office (Ülemiste City) and home

• Various benefits provided by ABB and partner companies, incl. health insurance, sport compensation, free parking etc.

For more information, please contact Talent Partner Eleri Kartau, +372 5680 1332.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.