Automation And VFD Support Specialist - Remote Eligible

Technical Support Specialist Ii

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to:

Technical Support Team Lead

Your Role And Responsibilities

As a Technical Support Specialist II, you will be responsible for providing technical support to ABB Customers/ End users, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Variable Frequency Drives (VFDs), 3 Phase Power, System Control Wiring, and Connectivity with various standard industrial communication protocols.

This position can be remote in the United States.

The work model for the role is: Remote #LI-Remote

You Will Be Mainly Accountable For

• Provide technical support via phone & email for common problems related to the application of Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), and Low Voltage Variable Frequency Drives (VFDs).
• Provide remote technical support for PLC, HMI, and VFD hardware and software issues including installation, commissioning, and troubleshooting
• Assist customers with drive programming, parameter configuration, communication, and integration with PLC and HMI control systems
• Assist customers will PLC and HMI programming, software, communications, and integration with control systems
• Collaborate with engineering, field service, sales, and product teams to resolve complex technical issues
• Maintain detailed documentation of support cases, solutions, and best practices using Salesforce Case Management among other tools
• Stay current with PLC, HMI, and VFD technologies, software updates, and industry trends
• Required to provide on call technical support during the evenings and weekends on a rotating schedule.

Qualifications For The Role

• Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree and 4 years of relevant Electrical, Technical experience OR High School Diploma/GED and 6 years of relevant Electrical, Technical experience required.
• Knowledge of how Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs) and Variable Frequency Drives (VFDs) work, required.
• Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of PLCs and VFDs.
• Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications

• Knowledge of or direct experience with motors, and/or control system wiring and communication protocols (Modbus, BACnet etc.)
• Experience in HVACR, Water/Wastewater and/or Industrial Applications of VFDs and Motors.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.