Sr. Professional Services Engineer - Remote Eligible

Sr. Professional Services Engineer

As a Senior Professional Services Engineer, you will play a key role in the successful delivery of technical projects, acting as a senior technical resource and escalation point within our Professional Services team. You will lead the implementation of client-centric solutions, with a focus on the financial services sector, while mentoring and supporting other engineers. In addition to owning complex project phases and tasks, you will participate in high-level client communications and provide strategic technical guidance to ensure the delivery of high-quality, scalable, and repeatable solutions.

You'll serve as a bridge between clients and the engineering team - leading deployments, managing client expectations, and ensuring technical excellence. Your broad experience, professionalism, and leadership will directly contribute to the success of both our clients and internal teams.

Responsibilities

• Act as a senior technical lead on Professional Services projects, handling the most complex tasks, phases, and issues.
• Serve as an escalation point for technical challenges across projects and teams.
• Actively participate in planning, scoping, and status meetings with clients; clearly communicate technical details to both technical and non-technical stakeholders.
• Delegate and coordinate project work to junior team members; ensure quality and timely execution.
• Mentor and coach Professional Services Engineers and assist with onboarding new team members.
• Provide architectural input and guidance on infrastructure design and deployments.
• Lead the configuration and troubleshooting of Windows 11, Windows Servers, VMware, Hyper-V, Azure, AWS, Storage, VDI, MAM/MDM, Microsoft 365 (Entra, Exchange, Purview, Intune, etc.), VoIP, SSO, BCDR, and more.
• Perform advanced cloud migrations and configuration.
• Maintain and improve internal documentation, including process guides and implementation playbooks.
• Monitor and contribute toward departmental KPIs, consistently meeting or exceeding personal performance targets.
• Available for on-call escalations and high-priority support incidents when necessary.
• Some domestic travel and occasional client site visits may be required.
• Maintain billable utilization

Skills & Experience

• Proven experience delivering complex technical solutions in IT infrastructure environments.
• Strong background with Windows 11, Windows Servers, VMware, Hyper-V, Azure, AWS, Storage, VDI, MAM/MDM, Microsoft 365 (Entra, Exchange, Purview, Intune, etc.), VoIP, SSO, BCDR
• Base knowledge in networking (firewalls, managed switches, TCP/IP, and common protocols).
• Demonstrated experience with infrastructure-as-code or scripting tools a plus (e.g., PowerShell, Terraform).
• Experience managing or leading IT projects, including delegating tasks and overseeing successful outcomes.
• Confident in leading client conversations, translating technical solutions into business value.
• Ability to effectively manage multiple priorities in a fast-paced, client-driven environment.

Qualifications

• 5+ years experience in a project systems engineering or infrastructure-focused role, preferably within an MSP or consulting environment.
• Relevant certifications strongly preferred (Azure Solutions Architect Expert, MCSE, VCP, CCP, etc.).
• Prior experience mentoring junior team members or leading technical initiatives.
• MSP experience highly preferred.
• Ability to work in a hybrid fashion with occasional travel to clients or company offices.

The Benefits of Working for Abacus

• Be part of a high-performing team of senior engineers who challenge and support each other.
• Exposure to a wide range of technologies and enterprise-grade environments.
• Reimbursement for technical certifications and online education.
• Competitive compensation and comprehensive benefits package including:
• Medical, dental, vision, disability, and life insurance
• 401(k) plan
• Generous paid time off (PTO)