Network Support Engineer - Remote Eligible

Network Support Engineer

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will act as an escalation point for the service desk for all things network related. As a Network Support Engineer you will bring your experience with Cisco, Juniper networking, and next generation firewall technologies to assist in providing superior customer experience and technology. This position requires a high level of professionalism while performing daily network support tasks as required. While Network Support Engineers primarily work on the "manage and maintain" aspect of client support, they also have the ability to promote infrastructure improvements and assist with client projects and assessments as needs arise.

Responsibilities

• Be able to troubleshoot End user connectivity from/to office and Data Centers, remote connections (Meraki, VPN, Citrix)
• Support Network core infrastructure between multiple data centers and geographical regions based on routing protocols (OSPF, BGP) and various connectivity methods such as, Shared Point to Points, Direct x-connects, GRE VPNs.
• Support and troubleshoot Internet connectivity for variety of clients with own DIAs and Data Center Internet connections
• Create Layer 1, 2, and 3 network diagrams as necessary for all client environments.
• Perform Root Cause Analysis on repetitive or major network-related issues to implement permanent resolutions
• Understand Palo Alto NG firewall rules and policy and be able to create and troubleshoot unique clients firewall requirements
• Be able to work independently to configure, setup and lead installation projects for existing clients
• Be able to support any specific client requirements for Voice/Video/Security from 3rd party Vendors
• Possess understanding knowledge to support IPSec VPNs with variety of hardware, Policy based routing and variety of Cloud based computing and multi-site multi-platform connectivity
• Work through a daily queue in ticketing system maintaining proactive communication with clients and adhering to ticket SLA's.
• Update ticketing system time entries and work notes in real-time
• Be able to work directly with high profile clients to understand the needs and potential issues they are experiencing with infrastructure.
• Respond to escalation requests from lower-tier teams, taking ownership of assigned issues

Skills

• Cisco networking and firewall deployment and support experience gained within a large enterprise or service provider environment.
• Working knowledge and support experience with Juniper firewalls and switches.
• Excellent LAN/WAN fault diagnostic and troubleshooting skills, including in-depth knowledge of Spanning Tree, TCP/IP, DHCP, DNS, BGP, OSPF, VPN, IPSEC, MPLS, QOS, NATs and ACLs.
• A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking concepts.
• Solid understanding of virtualization and network integration with VMware infrastructure.
• Experience with network monitoring platforms.
• Knowledge and working experience with Next Generation firewalls including but not limited to:
• Meraki Security Appliances
• Juniper
• Cisco
• Palo Alto
• Ability to prioritize and multitask.
• Willingness to learn new technologies and maintain industry knowledge.
• Excellent communication and interpersonal skills.
• Work with and be a part of collaborative team environment.

Qualifications

• 3+ years of Networking experience
• Bachelor's degree a plus
• Industry certifications a plus
• Flexibility for after hours and weekend work
• Ability to work on call rotation

Benefits of Working for Abacus

• Exposure to diverse array of technologies
• Part of a team of experienced technicians that aim to deliver exceptional service
• Competitive compensation
• Robust benefits package; medical, dental, vision, disability, life insurance, 401k, and PTO
• Opportunities to further technical education through online courses
• Positive, friendly, supportive office environment
• Workplace perks such as healthy snacks, wellness programs, and fun events