Resident Services Coordinator

Resident Services Coordinator

Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident's requests and/or concerns, facilitate various services to enhance the lifestyle of the residents and provide administrative support for the Community Manager.

Position Responsibilities:

• Responsible for being the primary point of contact for the community through maintaining all phone calls, greeting visitors, providing community information and assisting residents.
• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident's observations and opinions; create, innovate, and implement policies and performance methods.
• Reserve and oversee use for the party room, facilitate venue events, make vendor recommendations based on event goals and coordinate additional valet and security services needed. Verify COI's for vendors.
• Manage communications on the Community Website and on BuidingLink and post residential communications as needed around the facility and/or through BuildingLink.
• Maintain and update resident's contact information in the BuildingLink.
• Communicate with homeowners concerning compliance with CC&R's.
• Conducts New Owner orientations including a property walk thru, compliance reminders, and trash disposal areas.
• Provide administrative support for the Community Manager, Board of Directors and other staff as needed.
• Complies with Federal and State laws regarding association management.
• Maintains strict adherence to community and company deadlines.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Excellent phone etiquette with the ability to elicit pertinent information from callers in an efficient manner and route appropriately.

Physical Demands & Work Environment:

• Primarily sitting at workstation utilizing a computer in an office setting.
• Walking throughout the community for inspections as well as other community needs.

Qualifications:

Behaviors:

Preferred:

• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Team Player: Works well as a member of a group.

Motivations:

• Preferred:
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Self-Starter: Inspired to perform without outside help.

Education:

• Required: High School or better.

Experience:

• Required:
• 2 years: High school diploma or GED and two (2) years of experience working in a Receptionist, Customer Service or Hospitality role involving heavy administrative support, customer interaction and conflict resolution.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.