Resident Services Coordinator

Resident Services Coordinator

Nestled in the foothills of Safford Peak and adjacent to the Saguaro National Park, in the magnificent Sonoran Desert of southern Arizona, Sunflower is a premier Del Webb active-adult community of the Southwest. A warm and friendly community with 967 homes, Sunflower is at the base of the Tucson Mountains in Marana.

Position Summary: Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident's requests and/or concerns, facilitate various services to enhance the lifestyle of the residents.

• Partners with Community Manager to effectively manage the front reception area and other onsite amenities.
• Responsible for being the primary point of contact for the community through managing all phone calls, resident emails, greeting visitors, providing community information, and assisting residents.
• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident's observations and opinions; create, innovate, and implement policies and performance methods.
• Reserve and oversee use for amenities, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed.
• Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
• Inspect common areas for cleanliness and safety concerns
• Assist Community Manager with architectural submittal process.
• Maintains strict adherence to community and company deadlines.
• Track petty cash and record payments
• Other related duties as directed.

Knowledge, Skills and Abilities: Excellent communication skills both verbal and written. Ability to multitask while staying focused and detail oriented. Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines. Exceptional organization skills. Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems. Ability to interact and work positively and effectively with residents and staff at all levels.

Physical Demands & Work Environment: Primarily sitting at work station utilizing a computer in an office setting. Walking throughout community for inspections as well as any other community needs.

Qualifications

Behaviors

Preferred

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Required

2 years:

High school diploma or GED and two (2) years of experience working in an administrative support role within an office environment supporting management and customers.

Preferred

2 years:

High school diploma or GED and two (2) years of experience working in an administrative support role within an HOA or property management environment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.