Visitor Services Associate

Visitor Services Associate

The 9/11 Memorial & Museum Visitor Services team is seeking an Associate to join the Visitor Services team. Associates rotate through public-facing posts where they welcome and orient visitors, process ticketing transactions, and provide accurate information on amenities and museum programs. Associates are expected to maintain proper decorum and create meaningful experiences for visitors as they explore personal stories of loss, recovery, and hope.

Role and Responsibilities

• Proactively greet and welcome visitors to the memorial and museum
• Orient and greet visitors as they join the line to enter the museum
• Sell tickets, audio guides, and tours at the Box Office
• Scan tickets at museum entry points
• Properly hang and tag visitor belongings in the coat check
• Provide visitors with accurate and engaging information on amenities and programs
• Support wayfinding on the memorial plaza and in the museum
• Cultivate a strong knowledge of memorial and museum content
• Interact positively with the public, colleagues, and other museum staff
• Enforce institutional policies and procedures while maintaining outstanding customer service

Associates are expected to:

• Work part-time, 24-28 hours per week; shifts are regularly 7.5 hours
• Work weekends and holidays
• Workdays will include closing shifts on Saturdays and Sundays
• Wear a museum-issued uniform
• Work both outdoors on the memorial and indoors at the museum in all weather
• Stand for long hours
• Take direction from Supervisors and Managers
• Demonstrate strong interpersonal and communication skills
• Be comfortable working with a diverse international public in a busy environment

Qualifications

• 1-3 years of customer service experience, preferably within museums or tourism
• Cash handling experience required

Note: This position requires a cover letter for consideration. Applications without a cover letter will not be considered.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable law. The 9/11 Memorial & Museum endeavors to make reasonable accommodations for applicants with disabilities and other accommodation needs under applicable law. If you are an individual with a legally recognized accommodation need and require assistance during the application process, please contact Ronni Cantor at careers@911memorial.org with your specific accommodation request.

The 9/11 Memorial & Museum is committed to an organizational culture that supports and reinforces our institutional values including our commitment to inclusive representation. We are committed to reflecting the unique experiences of the nearly 3,000 victims who were killed indiscriminately in the 1993 and 2001 terrorist attacks and the wider communities impacted in lower Manhattan, at the Pentagon, and near Shanksville, PA.