Senior Director Of People, Operations, And Program Supports

HR Professional Opportunity

826 Boston seeks an HR professional to direct our People, Operations, and Program Supports (POPS) department. We are seeking a seasoned, innovative leader who can build on the current strengths of our organization and bring a strong command of Diversity, Equity, and Inclusion (DEI) and antiracism to HR practices and processes.

Mission: 826 Boston is a nonprofit writing, tutoring, and publishing organization where students in grades K-12 and beyond can share their stories, amplify their voices, and develop as leaders in school and in life.

Responsibilities:

• Develop the strategy and vision of the Human Resources Department with a DEI/antiracism lens and in collaboration with the Senior Management Team
• Lead the organization's human capital strategy, with a focus on recruitment and retention of individuals of color, bilingual individuals, LGBTQ+ identified individuals, individuals from diverse economic backgrounds, and skilled individuals who have experience and/or interest in working with the populations that we serve
• Oversee the various stages of the employee lifecycle, including succession planning, hiring, onboarding, employee engagement and satisfaction, employee retention, exit interviews and offboarding
• Oversee the development, implementation, and update of HR policies, practices and systems, with a focus on maximizing transparency and operationalizing antiracist/anti-oppressive approaches
• Ensure compliance with federal, state, and local employment and benefits laws
• Review, guide, and/or approve recommendations for promotions, compensation, terminations, and performance improvement plans; ensure the process and strategy are transparent, limit bias, and is equitable across social identities
• Investigate employee grievances and conflicts and bring them to resolution; lead on various personnel concerns, including investigations, disciplinary process, and terminations, in collaboration with the Executive Director
• Oversee accessibility and accommodations at 826 Boston

Operations:

• Oversee and improve purchasing systems for the organization
• Manage vendor relationships and establish new vendor partnerships to meet the needs of the organization
• Oversee space renovations, repairs, and enhancements
• Serve as the point person for 826 Boston's Emergency Action Plans, as well as any other additional health, weather, or office safety concerns

Management:

• Supervise the Director of Program Supports, who is responsible for the day-to-day administration of human resources at 826 Boston
• Supervise the Senior Operations Coordinator and oversee their work managing purchasing, equipment and supplies, vendors, and renovations/repairs
• Supervise the Senior Manager of 826 Boston's Volunteer Management Team (VMT) and provide support to ensure a positive and rewarding experience for all volunteers supporting 826 Boston programming

Leadership:

• Serve as a member of the Senior Management Team
• Develop and lead staff professional development sessions related to the organization's HR and Operations systems, policies, and protocols
• Provide counsel, guidance, and thought partnership to the Executive Director

Qualifications:

The ideal candidate is a team player with a steadfast commitment to improving the quality of K-12 education, a desire to work in a collaborative and inclusive culture, and a passion for youth empowerment through writing and publishing. 826 Boston recognizes that impostor syndrome and the confidence gap might prevent some applicants from applying. Few candidates will have all of the relevant experience listed below, but 826 Boston is committed to assessing candidates with transferable skills and a willingness to be trained for this role.

Skills and experiences:

• 5+ years of human resources and/or operations experience
• 3+ years of personnel management experience
• Commitment to diversity, equity, and inclusion, with experience developing and implementing DEI-aligned processes and protocols
• Ability to maintain a high degree of confidentiality, integrity, and diplomacy
• Knowledge of applicable personnel laws and regulations, and benefits administration
• History of strong partnership and collaboration across teams; strong skills in giving and receiving feedback
• Demonstrates passion, commitment, and integrity; takes responsibility and builds trust across a diversity of social identities
• Comfortable adapting to change in a fast-paced environment; ability to undertake several tasks simultaneously and manage them effectively
• Proficiency in Google Suite
• Commitment to the 826 Boston mission and of centering youth leaders in our work and honoring the identities, experiences, and voices of BIPOC, LGBTQIA+, and differently-abled communities

Salary and Benefits:

826 Boston offers a competitive salary commensurate with experience in a similar position, with the potential for an annual performance-based bonus. The salary for this position is $102,000 annually. We offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone's ability to negotiate or their prior salary can lead to inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates, and our offer-making process is negotiation-free for salaries and benefits. We determine the best possible salary offer based on relevant experience and the extent to which candidates demonstrate the competencies for the role during the entire hiring process. New hires are typically brought into the organization at a salary between the minimum and the midpoint of the salary range, depending on qualifications, internal equity, and the budgeted amount for the role.

Benefits include flexible work from home options, generous paid time off (including 15 PTO days, accrued sick leave, 13 paid holidays, 6 Summer Fridays off, and an organization-wide two-week winter break); health, dental, and vision insurance (826 Boston covers 80% of premiums), parental leave, paid sabbatical, and more. This is an exempt, full-time position that reports to the Executive Director. The ideal start date is as soon as possible.

How to Apply: Please include a cover letter with your application, addressing why you are interested in 826 Boston and how your experience has prepared you for this position. The priority application deadline for this position is October 6, 2025. After that date, applications will be considered on a rolling basis. It is in your best interest to apply as soon as possible. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.