Area Service Manager

Area Service Manager

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Area Service Manager is responsible for the oversight of assigned preventative maintenance, specialized services and national programs. Daily responsibilities are primarily focused on leading Program Coordinators, specialized technicians and direct relationship oversight of outsourced service providers(s) of equipment, property, and physical plant to our internal business partners: to ensure compliance with established preventative maintenance, national programs, and regulatory requirements.

Responsibilities include:

• Manage day-to-day preventative maintenance, specialized services and national programs within the assigned coverage area, to consist of approximately + 350 stores.
• Responsible for the direct leadership and management of P3 professional (s) and @ 23 technicians, to include required training, certifications and performing work in accordance with all maintenance programs, contracts and regulatory requirements.
• Manage open services work orders, KPI review/analysis, invoice and dispute resolutions, PM regulations monitoring and spot verification, and compliance with all maintenance related governance.
• Manage direct relationships with outsourced providers(s) on the day-to-day operations of equipment, property, and physical plant to ensure compliance with established maintenance programs, and regulatory requirements.
• Responsible for maintenance expense and capital budget allocations for preventative maintenance, specialized programs and national services within the assigned geographic area; includes budget versus actual explanations, as well as cost reduction initiatives. Utilize BI data to drive actionable results for efficient expense and capital spend.
• Conduct field site visits to evaluate service levels for preventative maintenance, specialized services, national programs, property condition assessments, compliance audits, feedback from Franchisees and operations, reviewing and auditing service providers, etc.
• Represent the Facilities department in meetings and site visits with Operations, Franchisees, and other key stakeholders to review strategic outlook and tactical execution of services.
• Management of truck and technician inventory to include tools, parts, and other company equipment.
• Review and approve work from Direct Service Providers in accordance with DOA.
• Auditing of 3rd party invoices to include travel, parts, and generalized repairs.
• Ensures compliance with applicable federal, state, and local regulations.
• Completes other duties, including special projects, as assigned by management.