View All Jobs 124838

Client Support

Deliver unparalleled support and training to clients on our innovative financial product suite.
Senior
1 month ago
73 Strings

73 Strings

A firm specializing in financial modeling and analytics services for investment decision-making.

Senior Associate, Client Support

73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.

About the Role:

As a Senior Associate in our Client Support team, you will become a connoisseur of our product suite, delivering unparalleled support and training to our clients. This role encourages collaboration with cross-functional teams to drive innovative solutions that have a global impact.

Key Responsibilities:

  • Achieve proficiency in financial products we support, focusing on our monitoring & valuations tools.
  • Provide superior client service, offering prompt and effective resolutions to application support inquiries.
  • Troubleshoot client issues with accuracy, working alongside internal teams to document and deploy solutions.
  • Manage all support channels, ensuring efficient and competent responses to client inquiries, while juggling multiple requests.
  • Maintain meticulous records of client interactions, both written and verbal, within our internal systems.
  • Engage regularly with management, fostering collaboration across business lines and regions.
  • Guide clients towards Client Success Managers or training resources to maximize organizational product utilization.

Requirements:

The ideal candidate is a professional who is a rapid learner of new technologies and financial products. You possess exceptional communication skills, engaging clients effectively. Your detail-oriented approach and passion for resolving complex issues are matched by your ability to provide clear, step-by-step solutions.

  • A bachelor's or master's degree (or equivalent).
  • Over 3 years of relevant client-facing experience is required.
  • Interest and/or experience in private markets software solutions is a plus.
  • Understanding various Private Equity and Private Credit valuation methodologies and approaches is valuable.
  • Strong Excel skills and a robust understanding of financial markets and securities.
  • Familiarity with API (REST & SOAP API) & SSO is beneficial.
  • Aptitude for swiftly mastering new technologies & financial products.
  • Proven experience in establishing and running support functions, with a focus on building and optimizing processes to enhance efficiency and productivity.
  • Demonstrated ability to scale support functions to meet business needs, implement scalable solutions, and apply best practices for consistent service delivery and growth support.
  • Excellent written and verbal communication skills.
  • Comfortable navigating challenging concepts and complexity.
  • Capacity to assimilate and implement new information quickly, while maintaining current job performance.
+ Show Original Job Post
























Client Support
Support
About 73 Strings
A firm specializing in financial modeling and analytics services for investment decision-making.