Trilingual HR Services Senior Representative - Remote Eligible

Trilingual HR Services Senior Representative

Collaborate with innovative 3Mers around the world

As Trilingual HR Services Senior Representative you will play a key role in answering HR, Payroll, Benefit, Stock and policy questions and resolving issues. Provide answers, solutions, and recommendations for inquiries related to HR processes/procedures by utilizing solutions provided by HR SMEs in the division of Human Resources. In this role you will be able to have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

The impact you will make in this role

• You will provide answers, solutions and recommendations for inquires related to HR processes/procedures by utilizing solutions provided by HR SMEs. (Including: phone inquiries, email/web tickets and walk-in inquiries, follow-up/resolution of escalated tickets, etc.).
• You will drive escalation trends and opportunities for process change and/or new solutions.
• You will implement actions required by system and updates Data Base continually.
• Investigates and resolves problems and provides solutions which may involve a network of resources.
• You will lead administers/advises IT navigation of supported functions – this may include requesting access, granting access and advising clients through screen navigation.
• Performs "off-phone" tasks supporting HR related functions as directed.
• Assists in identifying areas to improve communications and efficiency of operations and implementing changes. Partners with clients in improving processes by recommending solutions and referrals to policies/procedures, SMEs or contracted vendors

Your skills and expertise

• Fully Trilingual: Fluency in English (B2+/C1), Spanish and Portuguese (B1/B2)
• Bachelor's degree or higher from an accredited university or 1 year of experience in Customer Service, HR or Finance.
• Knowledge of HR Policies & Procedures

Additional qualifications that could help you succeed even further in this role include:

• Minimum 1-year equivalent work experience preferred
• Workday Experience
• Salesforce Experience
• Knowledge of HR systems is an advantage: Workday; PeopleSoft; SAP, Salesforce or other HR Systems
• Customer service skills
• Communication skills
• Detail oriented/accurate and thorough

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.