Service Technician - QLD & Northern NSW

Mobile And In-House Servicing

Perform mobile and in-house servicing for the full range of 3M Personal Safety Division equipment.

Travel Requirements

Travel interstate and within Country QLD to service and repair equipment.

Customer Orders

Quote and process customer service and repair orders using SAP CRM.

Equipment Repair And Servicing

Repair and service various 3M|Scott equipment, including SCBA, Airline & Escape Equipment, Compressed Air Cylinders, PAPR Equipment, and Passive RPE.

QLD Rural Fire Mask Contract

Manage repairs for QLD Rural mask service contract.

Inspection And Pre-Delivery

Inspect and pre-deliver finished goods such as SCBA, Thermal Imaging, Compressed Air Cylinders, and Airline Equipment.

Stock Management

Monitor and maintain spare part stock levels at the Morningside facility with the Service Coordinator's assistance.

Customer Interaction

Engage in customer-facing activities at the Morningside facility and manage non-accredited service customer details.

Calibration And Record Keeping

Ensure all equipment requiring calibration is calibrated on time and maintain records of 3M Service Equipment.

Collaboration And Revenue Identification

Work with regional sales managers and the broader PSD sales team to identify additional revenue opportunities and future accredited service training.

Qualification

Higher School Certificate or equivalent

Trade Qualification

No Specific Tertiary Qualifications required (Trade diploma preferred)

Strong knowledge of servicing SCBA equipment

High degree of computer literacy including SAP CRM, Microsoft Word, Excel analysis & PowerPoint required

Communication and Presentation: Strong verbal communication, listening, and excellent presentation skills.

Interpersonal Skills: Confident manner with both internal teams and external customers, and ability to work well within a team environment and across functional teams.

Technical Proficiency: High level of functional and technical skills, and ability to understand and translate technical literature.

Problem Solving and Innovation: Strong problem-solving ability and resourceful innovation to meet customer requirements.

Organizational Skills: Strong attention to detail, organizational, and planning abilities.

Worker Type: Permanent

Location: Brisbane (Morningside 3M facility)