Service And Repair Customer Service Representative

Service and Repair Customer Service Representative

Choosing where to start and grow your career has a major impact on your professional and personal life. With a wide variety of people, global locations, technologies, and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

This position provides an opportunity to transition from other private, public, government, or military experience to a 3M career.

The impact you'll make in this role:

The selected candidate will handle multiple inquiries and develop solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics. Independently handles accounts with broader complexity and internal breadth. Demonstrates greater knowledge of systems/processes. Participates in and may lead project teams. Works under limited supervision. The ability to communicate with French-Canadian speaking customers is preferable.

As a Service and Repair Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Handling multiple inquiries and developing solutions for moderately complex issues within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.
• Independently handling accounts with broader complexity and internal breadth.
• Demonstrating greater knowledge of systems/processes. Participating in and may lead project teams. Working under limited supervision.

Your skills and expertise:

• High School diploma, GED or higher (completed and verified prior to start)
• Three (3) years of Fall Protection sales or SRL repairs, or manufacturing, or customer service experience in a private, public, government, or military environment
• Ability to communicate verbally in the French-Canadian language

Additional qualifications that could help you succeed even further in this role include:

• A quantifiable three (3) plus year history of high-level verbal and written communication skills satisfying intercompany and public inquiries.
• Ability to replicate processes and procedures day to day for consistent and predictable results
• Functioning knowledge of Microsoft Office documentation and presentation software programs
• Familiarity with QAD operating systems software
• Familiarity with Salesforce CRM software

Work location:

• Red Wing, MN

Travel: May include up to 5% domestic & international

Relocation Assistance: Is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.