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Analyst, Asia Customer Connectivity Epop Support - Remote Eligible
Streamline order management processes to enhance touchless rate and process quality
Manila
Entry Level
3 weeks ago
3M
A multinational conglomerate known for producing over 60,000 products, including adhesives, abrasives, laminates, passive fire protection, and personal protective equipment.
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Order Management Specialist
Responsible for order management via ESKER, process quality control, and touchless rate improvement.
- Timely Order Validation: Ensure order validation within the agreed target time.
- Touchless Rate Improvement: Focus on improving the touchless rate.
- Case Queue Monitoring: Responsible for monitoring case queues in Salesforce (SFDC).
- Training and Consulting: Provide training and consulting to other teams to improve processes or obtain adequate input.
- Process Improvements: Work on continuous improvement and CI (Continuous Improvement) projects.
- Quality Improvement: Focus on enhancing process quality.
- Cooperate with CSRs on the quality of documents sent to ESKER and on projects, improvements, and automation.
Role Qualification:
- Proficient in English communication, both verbal and written
- Experience with ERP systems and order processing platforms.
- Experience in customer order management is a benefit.
- Experience with data quality, master data management, or familiarity with supply chain processes, manufacturing, or materials management preferred but not required.
- Detail-oriented and enjoys working with operational processes.
- Proactive attitude towards entrusted duties.
- Collaborative team player.
- Strong analytical skills.
About 3M
A multinational conglomerate known for producing over 60,000 products, including adhesives, abrasives, laminates, passive fire protection, and personal protective equipment.