Operations & Client Success Manager

Operations & Client Success Manager

We're a growing, family-owned commercial cleaning franchise that believes in quality, consistency, and strong relationships. With a team of over 40 staff and plans for expansion, we're building a leadership group that thrives on accountability, communication, and operational excellence.

As an Operations & Client Success Manager, you'll be responsible for keeping our operations running smoothly while ensuring our clients receive top-tier service. You'll lead field staff, conduct quality inspections, manage site operations, and maintain strong relationships with clients. This role is best for someone who loves structure, enjoys problem-solving, and takes ownership of their work. It's a leadership position with a hands-on element, you'll be out in the field, interacting with clients, and ensuring standards are met.

Responsibilities:

• Oversee day-to-day cleaning operations, crew assignments, and shift coverage
• Conduct and document quality control inspections
• Maintain 95% staffing coverage and ensure timely issue resolution
• Communicate directly with clients, address concerns, and track satisfaction
• Manage hiring, onboarding, and staff performance
• Track operational KPIs and report progress weekly
• Support new account onboarding and transition of contracts into operations

Qualifications:

• 2–4 years of operations, facility, or team leadership experience (cleaning or service industry preferred)
• Strong organizational and communication skills
• Problem-solver with the ability to manage competing priorities
• Reliable transportation required
• Must pass background and reference checks

Schedule: Choice of Sunday–Thursday or Monday–Friday Shift options: 3pm–10:30pm, 4pm–11:30pm, or 5pm–12:30am. Must be available between 7–10am for rare emergencies.

Who Thrives Here:

• Leads with integrity and takes ownership of outcomes
• Thrives in fast-paced, people-first environments
• Communicates clearly and directly — even under pressure
• Holds themselves accountable without needing micromanagement
• Cares about delivering consistent quality to every client

Compensation:

• Base Salary: $45,000/year
• Health Stipend: $3,000/year ($250/month)
• OTE Range: $55,000–$60,000+ (Base + Commission + Bonus)

To apply, please send:

• Your resume
• A short written note introducing yourself and sharing why this role excites you
• A 2-minute on-camera video: (required)

We'd love to get to know you! As part of your application, please submit a 2-minute video introduction. This is your chance to share:

• A brief overview of your professional background
• Why you're excited about this role
• What makes you a strong fit for our team

How to submit:

• 1. Record a video no longer than 2 minutes.
• 2. Upload it to a cloud service (e.g., Google Drive, Dropbox, OneDrive) or a platform like YouTube (set as unlisted).
• 3. Include the link in your application or email it to mcash@360clean.com and tshaw@360clean.com along with your resume.

Don't worry about making it perfect, focus on being clear, authentic, and confident. We're excited to meet you!