Customer Service Coordinator

Post-Sale Relations Manager

This position is responsible for managing all aspects of the post-sale relations between 360Care and the contracted long-term care facilities.

Responsibilities

• Serve as primary contact for contracted facility personnel by communicating regularly with facility contact, territory marketers, local management, and providers.
• Review planned visits and schedules created by the dental/ancillary coordinators, including edits.
• Assist with daily updates for facility records and visits.
• Review schedule for field staff, ensuring all visits are covered logistically and to support the provider.
• Correspond with facility on patient and visit information.
• Deliver high quality and time sensitive information to all customers
• Submit credentialing information to facilities for providers upon request.
• Provide prompt feedback to management on any facility concerns.
• Function at a high level of personal productivity.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Excellent customer service skills
• Electronic medical records experience preferred
• Medical or dental office experience preferred
• Must be proficient with Microsoft Office
• Critical thinking/solutions-based skills required for a time sensitive environment
• Strong oral and written communication skills required
• Strong time management skills and sense of urgency required
• Ability to multi-task and strong attention to detail
• Exceptional organizational, analytical, and problem-solving skills

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.