Online Support Associate

Online Support Associate

2nd Swing is a one-of-a-kind, forward-thinking, customer-centric golf retail company. Our employees are highly valued and are encouraged to work hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Position Summary:

The Online Fitting & Support team works hard to offer excellent customer service to all 2nd Swing golfers and plays a very important role in helping to achieve our mission of Best-in-Class Service. The Online Support Associate plays an integral role at 2nd Swing because of their ability to positively impact a very large number of golfers and their experiences. This is an in-office role.

The ideal candidate will have a very good understanding and passion for the game of golf, be successful in creating customer relationships, and have previous call center or retail-store experience. A positive attitude, high energy, and dedication to professionalism are traits that we look for in potential candidates. We are looking for these individuals who are willing and able to handle multiple tasks, possess great communication skills, and have the desire to learn.

Responsibilities:

• Achieve a high level of golfer engagement and satisfaction through all touch points
• Communicate and manage queue of golfers via phone, email and chat
• Work with manufacturers to confirm warranty inquiries
• Track and locate golf equipment
• Educate promotional trade-ins to golfers
• Reattribute inventory
• Engage in continuous training around product and equipment
• Contribute to team effort by accomplishing related tasks as needed

Preferred Qualifications:

• Familiarity with: NetSuite, Microsoft365, UKG, Counterpoint, Braintree, Affirm, PayPal
• eCommerce experience
• Excellent communication and problem solving skills
• Personable, energetic, and professional with a passion for the game of golf

Required Qualifications:

• 1 year of customer service, sales or call-center experience
• Basic understanding and willingness to learn about golf equipment

Physical Requirements:

• Ability to work 40 hours per week, including weekends
• Prolonged periods of sitting, standing and bending.

Compensation:

$18 - $24 per hour, based on previous experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.