IT Support Specialist

IT Support Specialist

As a member of the IT Support team you will be providing technical assistance and support related to computer systems, hardware, or software. You will also respond to queries, runs diagnostic programs, isolates problem, and determines and implements solutions. This position will collaborate with front and back-end developers, front-end designers, database analysts, project managers and other employees.

Come work with us, not for us!

2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:

• Vast Exposure to the Golf Industry
• A Commitment to Total Well-Being
• Opportunities to Discover Your Fit and Make an Impact
• A Collaborative and Flexible Environment

Key Responsibilities:

• Provide technical assistance and support (both in person and over the phone) for incoming queries and issues related to computer systems, software, and hardware.
• User onboarding / offboarding set-up
• Security user, group, permissions management
• Write training manuals and train computer users
• Maintain daily performance of computer systems
• Ask questions to determine nature of problem
• Install, modify, clean and repair computer hardware and software.
• Run diagnostic programs to resolve problems and follow up with customers to ensure issue has been resolved
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Required Qualifications:

• Degree in Computer Science or related educational background
• 2 years or more experience in IT Support

Full-Time Benefits:

• Employee Programs such as PGA membership dues support
• Paid Time Off
• 401k company match
• Health Insurance
• HSA/FSA
• Discounted Merchandise
• Continued Training and Development
• Health and Wellness Initiatives
• Work Life Balance

Compensation:

Starting pay range for this position is $26 - $38 based on experience.