Programs Support Officer - Remote Eligible

Job Title

This is a remote position. Philippine-based Filipino applicants. IMPORTANT: MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education. Flexible to work AU and UK shift (occasionally): To ensure seamless support for our teams across Australia and the UK, this role occasionally requires flexible, time-shifted working hours to accommodate working during UK business hours throughout the year. Experience in STEM programs is a great plus.

Scope of role: Support the preparation, planning, delivery and reporting of programs, according to the delivery schedule / calendar Work with Program Manager/Director to liaise with key external stakeholders (including university and industry partners) to support program delivery, including student recruitment, program logistics and technical support and reporting Provide support on technical configuration and testing requirements Support and execute on the administrative requirements of program delivery (for example but not limited to, community management, participant support through multiple channels, managing workflows and documents, facilitating workshops) Program monitoring, evaluation and reporting Key Performance Indicators (KPIs) 100% of contracted programs are successfully delivered on time, in a quality manner 100% of required Mentors for micro programs successfully recruited, engaged and managed Positive customer feedback (including University customers and their retention) and 'willingness to recommend (WTR)' score of 8 and above 100% of Design, special and/or ad hoc projects delivered within scope, on time and in a high-quality manner (demonstrated in WTR scores) Demonstrating our values, leadership and team performance The key responsibilities of the Programs Support Officer are: Program Delivery and Coordination 80% Support of program delivery, including planning, preparation, delivery and reporting. Coordination and maintenance of project delivery of assigned Programs and allocation of work across all delivery requirements for each program delivered by the Team. Manage and maintain duties in the Programs Calendar and Asana project lists across all programs and ensure all tasks and projects are on track and delivered as per the schedule. Liaising with Universities and coordinating all requirements post-sale from student recruitment, support and program reporting with allocated stakeholders ( ie Careers team) Lead Mentor recruitment and engagement for Micro Projects. Collaborating with relevant staff and ensuring configuration and UAT is completed for all programs. Liaising with the Projects team to ensure all Clients/Projects engaged, confirmed and ready for program launches Lead and manage all venues and facilitation requirements in place for program launches Program Coordination including program support, interventions, tech requirements and successful execution for Programs to a high standard. Engagement and bug reporting with the tech team, along with continuous product improvement feedback. Report weekly to Programs team updates and status, flagging key issues re resource needs. Continuous improvement of program delivery / efficiency and scale Continuous Improvement & Other Projects 20% Work collaboratively with Programs, Design, CS and Tech Team to ensure quality delivery of experience, and oversees continual program learning and process improvements are implemented at business scale. Involvement in Customer Success projects as required. Ie Job Smart A Sys-Admin Power user managing technical requirements, and training of others (internally and externally). Special Projects. Learning Design or Social Media & Promotional videos Requirements Minimum 1 year of professional experience working with students and/or early career graduates gained from backgrounds in roles such as Graduate Recruitment, L&D, tertiary careers, Work Integrated Learning or Student Experience. High energy and entrepreneurial drive An ability to learn and adapt quickly; quickly get a firm grasp of our customers, business and processes Excellent presentation, communication, teamwork and interpersonal skills Creativity, optimism and flexibility in the face of project changes and challenges #startuplife Relevant tertiary qualifications A secondary background and experience in fields such as customer success, product management, community management, management consulting, innovation, marketing & communications would be valuable Experience in STEM programs is a great plus. MUST HAVE experience working in professional education & training and/or Higher or Tertiary Education.