Digital Marketing And Customer Service VA - Remote Eligible

Digital Marketing And Customer Service Virtual Assistant

This is a remote position. PHILIPPINE-BASED FILIPINO APPLICANTS Role Overview We are seeking a Digital Marketing and Customer Service Virtual Assistant to support marketing execution and client communications across multiple business streams. The role involves creating high-quality content for social media, ads, websites, and email marketing, while managing enquiries and acting as the first point of contact across digital channels. The ideal candidate is highly organised, proactive, detail-oriented, and brings strong digital marketing experience along with a warm, professional approach to customer service. You will be responsible for managing key activities such as the following:

Content Creation Social media content creation & editing Video Editing Blog/content writing Email marketing Lead magnet development Brochures and other content Social Media Create and publish social media content Manage multi-platform social media engagement Repurpose content across channels (Instagram, YouTube, LinkedIn, TikTok, etc.) Monitor and respond to comments and messages Conduct social media outreach and appointment setting Develop and manage social media strategy Track and report on key performance metrics (KPIs) Stay updated on trends, tools, and best practices Engage in relevant Facebook Groups and share content Digital Marketing Create and manage content across digital channels (Meta Ads, Go High Level, websites) Use AI tools (e.g. Claude) to streamline and automate tasks General Admin Manage client communications, enquiries, and appointment bookings Handle pre/post booking follow-ups and customer coordination Provide concierge-style support and phone assistance Perform general admin tasks, including Xero reconciliation Requirements Minimum 3 years of experience in a digital marketing and/or social media across platforms Graphic Design and Video Editing experience is a must Experience with Go High Level is highly desired A portfolio is required​ Familiarity with Xero, AI tools such as Claude Cowork, Meta and Google Ad is preferred Proficient with Canva, Capcut, Microsoft Office (Outlook, Word, Excel, PowerPoint, OneDrive) Excellent customer service skills Degree qualified (preferred) Proactive, results-driven, efficient, process-oriented High attention to detail Work Environment & Expectations While this is a work-from-home position, it is important to note that this is a full-time role — not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment. This role requires: Discipline and commitment to set working hours (strict shift times, not flexible) Use of time tracking software during work hours Active participation in team and client calls with your camera ON Consistent availability and responsiveness throughout your shift Treating this as a long-term, full-time job—not a side gig or freelance task ⏱ Payroll is processed bi-monthly. We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. Benefits Monthly Salary: Php35,000 Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month You will be paid extra for overtime and Philippines public holidays Probation: 6 months and after Probation 10 days annual leave credits 5 days of sick leave HMO Offered after 6-month probation 13th Month Pay after 30 days Annual Salary Review Laptop provided after 30 days Permanent work-from-home role. You will have to use your own internet. SHIFT TIMES: 6:00AM to 3:00PM Philippine time, Monday to Friday