Cpt - 9925 Credit Repair Operations & Dispute Management VA - Remote Eligible

CPT-9925 Credit Repair Operations & Dispute Management VA

Independent Contractor – Business Support VA-Senior Level (Remote).

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The client seeks senior-level Virtual Assistants with hands-on experience in the credit repair industry, particularly in data entry, dispute filing, client portal management, and credit bureau communication.

The VA(s) will handle all administrative and operational aspects of client dispute rounds, ensuring each file moves accurately through the 3-round dispute process. This includes entering new clients, managing disputes for active rounds, following up with bureaus, and communicating with clients regarding missing documents or portal issue.

This role requires precision, punctuality, and fluency in English, with a strong understanding of the credit repair process, dispute letters, FTC filings, and credit bureau correspondence. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Client Data Management & Setup
  • Review incoming leads or new client emails and import clients into the system for Round 1 processing.
  • Ensure all client details (credit reports, personal documents, and consent forms) are accurately uploaded into the database.
  • Tag, organize, and document each client's round (Round 1, 2, or 3) for workflow tracking.
  • Maintain consistent updates in shared sheets or CRM to reflect client progress.
• Dispute Processing & Filing
  • Review each client's credit report to identify negative or disputable items.
  • Prepare and submit dispute letters to credit bureaus (Equifax, Experian, TransUnion) according to SOP.
  • Handle FTC and CTSP filings when required by case status.
  • Track dispute responses and follow-up deadlines every 30 days.
  • Move clients through Rounds 1–3 of the dispute process:
    • Round 1: Initial dispute of 30+ items.
    • Round 2: Review updated reports; resubmit remaining 20+ items.
    • Round 3: Final dispute for remaining items; prepare completion summary.
  • Escalate unresolved or complex cases to client's partner for final review.
• Client Communication & Portal Support
  • Reach out to clients via email or Slack when documents are missing, reports are incomplete, or additional verification is required.
  • Respond to basic client inquiries regarding dispute status or expected updates.
  • Troubleshoot portal issues (login, document upload, error messages) and escalate when necessary.
  • Maintain professional and consistent communication that reflects the company's brand and service quality.
• Reporting & Workflow Coordination
  • Maintain detailed dispute and client progress logs using internal tracking sheets.
  • Coordinate with the client's business partner and internal team via Slack to align weekly tasks.
  • Provide weekly performance summaries: number of disputes submitted, responses received, pending client documents, and resolved accounts.
  • Ensure on-time execution of all 30-day dispute cycles without missing deadlines.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client's requirements:

• Experience:
  • Minimum 2–3 years in the credit repair industry or similar financial dispute-handling roles.
  • Proven ability to manage client accounts in credit repair software (e.g., Credit Repair Cloud, DisputeBee, Client Dispute Manager, etc.).
• Technical Proficiency:
  • Strong command of Microsoft Excel or Google Sheets for data tracking.
  • Familiarity with credit bureau communications (Equifax, Experian, TransUnion).
  • Comfortable using Slack and Gmail for daily coordination.
• Skills & Attributes:
  • Exceptional attention to detail and accuracy in data entry.
  • Punctual and accountable with excellent time management.
  • Clear and professional English communication (written and verbal).
  • Strong organizational skills with the ability to manage large client volumes.
  • Comfortable handling confidential financial data securely.
• Preferred:
  • Prior experience with FTC or CTSP dispute filings.
  • Background in administrative or compliance support within the credit or finance sector.

Application Software Knowledge/Required Tools:

• Credit Repair Software
  • Credit Repair Cloud, DisputeBee, Client Dispute Manager (or equivalent)
• Communication
  • Slack (internal coordination), Gmail
• Data Management
  • Google Sheets / Excel
• Documentation
  • Adobe Acrobat, DocuSign (for client consent and filings)
• Reporting & Automation
  • CRM tools or in-house client tracking systems

Staffing Structure (Proposed):

• Option A – Two Part-Time VAs
  • VA #1 (Round 1 Management): Focuses on importing new clients, completing data entry, and initiating first-round disputes.
  • VA #2 (Round 2 & 3 Management): Handles continuing disputes, follow-ups, and client communication for later rounds.
• Option B – One Full-Time VA
  • Manages all three dispute rounds end-to-end with structured daily check-ins and reporting.
  • Suitable for long-term consistency and full ownership of the client workflow.

Work Schedule:

• Contracted Hours per Week: 20 hours (Two Part-time VAs) or 40 hours (1 Full-time VA)
• Scheduled Working Days: Monday through Friday
• Daily Working Time: 9:00 AM - 5:00 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement:

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching.

We look forward to reviewing your application and potentially working with you on future client engagements!