Cpt - 9815 Customer Service & Administrative VA - Remote Eligible

CPT-9815 Customer Service & Administrative VA

Independent Contractor – Business Support VA/Junior Tier level (Remote).

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

Client is seeking a reliable and friendly Customer Service & Administrative Assistant to support our parking services operations. The ideal candidate will handle customer inquiries with professionalism, resolve issues efficiently, and assist with administrative tasks to support our sales team. The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Answer and respond to customer service calls and emails related to parking garages.
• Assist customers in resolving issues with citations, tickets, and permits.
• Use our internal Betterpark software to:
• Issue permits
• Cancel citations
• Whitelist monthly users
• Conduct research to support sales activities and maintain accurate records.
• Manage and update Excel files and reports.
• Utilize RingCentral for communication and assist with HubSpot (eventually) for CRM tasks.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client's requirements:

• Female candidate preferred.
• Strong English communication skills (both verbal and written).
• Ability to understand American English clearly.
• Friendly, professional, and punctual.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Familiarity with Betterpark software, RingCentral, and willingness to learn HubSpot.
• Detail-oriented with good problem-solving and organizational skills.

Contracted Hours per Week: 25 Hours

Scheduled Working Days: Monday through Friday

Daily Working Time: morning of EST (TBD)

Note: The Company will make reasonable efforts to align the Assigned VA's schedule with the Client's preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Contractors will operate under a Master Services Agreement and a Statement of Work. This is not an offer of employment; contractors are not employees of 20four7VA or any client. All compensation is processed through 20four7VA according to the terms of the engagement.

By submitting your application, you acknowledge that this opportunity is for an independent contractor engagement and not an offer of employment. All applications will be reviewed based on alignment with client needs, qualifications, and availability. If selected, a member of our team will reach out to discuss next steps and potential client matching.