Samsung VOC Customer Service Representative, Bi - lingual Korean/english

Korean-speaking Customer Service Representative

2020 Companies, in partnership with Samsung Electronics America, is hiring a full-time Korean-speaking Customer Service Representative.

Hours: Monday to Friday, 9:00 AM to 6:00 PM

Pay: $30.00 + per hour based on experience

Location: On-site in Englewood Cliffs, NJ office

In this role, you'll be the go-to for Korean-speaking customers, ensuring clear and smooth communication. You'll bridge the language gap and provide exceptional service, resolving their concerns efficiently.

• Break Down Language Barriers: Fluently converse with Korean-speaking customers, understanding their needs and effectively conveying solutions.
• Champion Customer Satisfaction: Actively listen to customer concerns, following internal processes to ensure all claims are handled accurately and promptly.
• Be a Problem-Solving Pro: Work collaboratively with customers to resolve issues and ensure a positive experience.

Are you a passionate communicator with a knack for building relationships? Do you have fluency in Korean and a desire to make a difference? If so, we want to hear from you!

What's in it for you?

• Receive $30.00 + hourly rate, paid weekly
• Next day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• $30 Mobile Reimbursement
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description: Duties & Responsibilities

• Customer Service Representative will handle calls for customers who want to communicate in the Korean language.
• Ability to work with customers to understand their issues and provide support. This can be answering questions or troubleshooting issues utilizing guides and other online support material.
• Ability to work with a broader team as needed to obtain guidance for handling issues requiring specific expertise.
• Proactively manage customer complaints and offer satisfactory solutions guided by policy and guidelines.
• Registering international products in the system for efficient warranty claim processing.
• Guiding customers through the repair setup for non-international products based on HQ guidelines.

Qualifications

• Fully bilingual in Korean/English - able to read, write, speak, and work on a professional level in Korean and English
• College degree preferred but not required
• Preferred 3+ year of experience as a customer service representative
• Analytical skills with problem-solving abilities
• Microsoft Excel skills
• Excellent organization skills; able to prioritize tasks independently w/ minimal supervision; has great follow-up skills
• A team player, self-driven. flexible, dedicated individual
• 3+ years of experience handling customer service claims

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.