Samsung Sales Specialist - FT

Sales Experience Lead

Samsung and 2020 Companies are looking for a passionate, full-time Sales Experience Lead to join the team! Step into our interactive and fun product theater, where you'll treat shoppers to an immersive experience with Samsung's exceptional products and services. As a Sales Experience Lead, you are the life force of your store and a "player-coach" for the team. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology, all while guiding and inspiring your team to success.

With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions. You will also be responsible for opening and closing the store and supporting store management with the day-to-day operations.

Pay: Hourly pay $22.00

Schedule: Full-time, nights and weekends, retail store hours

Work Location: Samsung Experience Store

Our Benefits

• Competitive compensation with bi-weekly commission potential
• Weekly Pay!
• On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world's leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description

• Be outgoing, friendly, and ready to start every day with a positive attitude
• Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance
• Offer refined, boutique-style attention, guiding customers through the selling process
• Advise customers by providing information on products and services
• Suggest complementary items and product bundles
• Prioritize building lasting customer relationships
• Maintain professional interaction with both customers and fellow employees
• De-escalate upset customers with empathy
• Accurately complete sales transactions via the POS
• Document customer issues via help desk applications
• Comfortable working with time tracking tools
• Complete and maintain all current product, services, and soft skills training
• Meet or exceed personal sales goals
• Contribute to team effort
• Responsible for accurately tracking and communicating all activity
• Ensures cleanliness, organization, and visual standards are upheld
• Demonstrate impeccable grooming and dress standards

Position Competencies

• Customer Focus - Building a strong customer relationship
• Drives Results - Consistently achieving results
• Instills Trust - Gaining the confidence and trust of others
• Persuades - Using compelling arguments to gain support

Performance Measurements

• Regular and prompt attendance
• Meet established weekly/sales quota/goals
• Customer/client satisfaction based on post-sale surveys

Qualifications

• Exhibit genuine enthusiasm and warmth
• Maintains poise and composure
• Positively embrace change
• Demonstrated knowledge of products and services
• Proven track record in customer-facing roles
• Excellent communications, presentation, interpersonal, and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to switch gears quickly
• Ability to maintain customer confidentiality
• Must be available to work evenings, weekends, and holidays
• High school diploma or equivalent required

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

200's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.