Samsung Sales Experience Specialist

Part-Time Retail Sales Associate

Samsung Electronics America and 2020 Companies have partnered to hire experienced Part-Time Retail Sales Associates within the retail space. Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung's products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.

As a Sales Experience Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer engagement as a person concierge experience. You approach them with authenticity while staying aware of other tasks and customers, building trust from their first step into the store. Your contagious personality makes you a real team-player.

Some of your day-to-day tasks:

• Greet and welcome customers throughout the retail store
• Ask open-ended questions to help determine the customers short-term and long-term technology needs
• Use active listening skills to provide customers with options and solutions
• Advise customers on how Samsung products align to create an incredible technology experience
• Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products
• Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures
• Provide diagnostic support for all customers mobile devices including phones, wearables, tablets and computers
• Schedule customer service appointments and managing queue, including customer escalations for services

What's in it for you?

• Competitive, weekly pay
• Hourly pay starting at $20.00, based on store location and candidate experience
• Earn a bonus, paid bi-weekly
• Holiday incentive pay if worked
• Next day pay on-demand with DailyPay
• Exciting and innovative work environment
• Achieving team goals
• Learning with the best in class products
• Work an average of 20 - 25 hours per week
• Flexible schedule during retail hours, weekends and weekdays

Requirements:

• Technical knowledge: proficient in mobile device hardware
• Use personal wireless device (cell phone) to clock in/out per shift using store Wi-Fi
• Work nights, weekend, and holidays
• 2 - 3 years of retail selling experience in a high velocity environment
• High School Diploma or GED
• Background check

Not required, but preferable:

• Retail and mall experience a plus
• Bilingual (Chinese/Korean/Spanish) speaking a plus
• Familiarity with high-volume or luxury retail is a plus

Job description:

• Be outgoing, friendly, and ready to start every day with a positive attitude
• Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance, demonstrating urgency and attentiveness in offering service, ensuring customers feel valued
• Offer refined, boutique-style attention, guiding customers through the selling process, using open-ended questions to uncover needs and providing personalized solutions with confidence and clarity
• Advise customers by providing information on products and services, helping them make selections through instilling trust
• Suggest complementary items and product bundles while confidently articulating product benefits and values to encourage additional purchases
• Prioritizes building lasting customer relationships that lead to repeat business and tailors future interactions accordingly
• Maintain professional interaction with both customers and fellow employees
• De-escalation of upset customers with an empathetic and providing a positive solution to their concerns
• Accurately complete sales transactions via the POS
• Document customer issues via help desk applications
• Comfortable working with time tracking tools and updating tickets
• Complete and maintain all current product, services and soft skills training as directed
• Meet or exceed personal sales goals while helping the store achieve overall performance metrics
• Contribute to team effort by accomplishing related results as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensures cleanliness, organization, and visual standards are upheld in all customer-facing areas
• Demonstrates impeccable grooming and dress standards in line with a luxury retail environment

Position competencies:

• Customer Focus - Building a strong customer relationship & delivering customer-centric solutions
• Drives Results - Consistently achieving results, even under tough circumstances
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Persuades - Using compelling arguments to gain the support and commitment of others

Performance measurements:

• Regular and prompt attendance
• Meet established monthly/weekly sales quota/goals
• Customer/client satisfaction based on post-sale surveys

Qualifications:

• Exhibit genuine enthusiasm and warmth when engaging with customers and colleagues, conveying an inviting and confident demeanor
• Maintains poise and composure, even in fast-paced or challenging service situations
• Positively embrace change, striving to continuously improve and learn
• Demonstrated knowledge of products and services
• Proven track record in customer-facing roles within retail, hospitality, or related fields
• Excellent communications, presentation, interpersonal and problem-solving skills
• Impeccable integrity and commitment to customer satisfaction
• Ability to switch gears quickly and readjust your focus appropriately
• Ability to maintain customer confidentiality
• Must be available to work evenings, weekends and holidays as needed
• High school diploma or equivalent required