Operations Support Specialist

Operations Support Specialist

2020 Companies is currently seeking a detail-oriented and analytical Operations Support Specialist to join our team!

As an Operations Support Specialist, you will support the Sales Operations team by managing reporting, validating data accuracy, and maintaining operational documentation. This role requires strong analytical thinking, intermediate Excel skills, and the ability to manage multiple priorities in a fast-paced environment.

You will play a key role in ensuring clean, accurate data that supports leadership decision-making and business growth.

Administrative Skills:

• Highly organized with strong attention to detail
• Proven ability to prioritize and manage multiple tasks and deadlines
• Strong written and verbal communication abilities

Intermediate Microsoft Excel Skills:

• Solid working knowledge of Excel functions such as VLOOKUP and basic formulas
• Ability to create and maintain multi-sheet workbooks
• Experience using data validation and performing basic error-checking
• Ability to review and analyze datasets to identify inconsistencies
• Comfortable with data entry, cleanup, and preparation for reporting

What's in it for you?

• Competitive hourly pay: $18.00 – $20.00
• Weekly pay
• Hybrid schedule (after training)
• 2–3 days in office (Southlake)
• 2–3 days remote
• Paid Time Off
• Medical and dental benefits eligibility
• 401(k) eligibility
• On-site fitness facility and food pavilion
• Supportive and collaborative team culture

Job Description:

• Partner with key stakeholders to provide operational support for both field management and internal teams
• Communicate in a timely and professional manner with all employees and internal stakeholders
• Contribute to a positive new hire experience by entering accurate and detail oriented data
• Maintain excellent data integrity within all operations related systems
• Manage and troubleshoot access to all operations related systems
• Ensure new agent information is appropriately communicated to internal/external clients (uniforms, badges, business cards, system usernames/passwords, etc)
• Provide accurate and timely information in response to all inquiries and general correspondence
• Receive and send packages and general mail
• Effectively create and maintain reporting spreadsheets
• Maintain a high-level of customer service during inbound/outbound calls
• Perform all other duties as assigned

Performance Measurements:

• Promptly update data in reporting systems; ensure data integrity through audit/review
• Accurate tracking of travel/field expenses
• Ensure reporting accuracy

Qualifications:

• High school diploma or equivalent required; Business degree preferred
• 1 year administrative and/or customer service experience
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to organize and prioritize multiple tasks effectively; paying close attention to detail
• Demonstrate initiative and follow-up with customers
• Intermediate working knowledge of Outlook and Microsoft Office (Word, Excel, etc.)

Mental & Emotional Requirements:

• Manage stress appropriately
• Make decisions under pressure
• Manage anger/hostility or other emotions appropriately
• Work alone
• Work in confined or crowded areas

Physical Requirements:

• This is a 'Sedentary' position; there will be prolonged periods of sitting, exerting up to 10 pounds of force may be occasionally required. Additionally, this position will be required to:
• Sit for 2+ hours per day
• Hear alarms/telephone/tape-recorders/horns/normal voices
• Bend at waist, occasionally
• Have clarity of vision

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.