Manager, Solutions Engineering SMB - Remote Eligible

Manager, Sales Engineering, SMB EMEA

At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The 1Password Sales Engineering team is a valuable resource to our customers and fellow Go-to-Market team members. Our Sales Engineers are well known and respected as experts on the product, trusted advisors to our sales teams and customers, and a sought-after resource for a wide variety of customer engagements. The team collaborates with Product, Marketing, Enablement, and Support to create resources, provide training opportunities, and elevate the overall understanding of 1Password.

This is a dual-scope leadership role combining two distinct but deeply complementary responsibilities. As Manager, Sales Engineering, SMB EMEA, you will lead and develop a high-performing team of Sales Engineers across the SMB segment. Alongside this, as Sales Acceleration Lead, you will serve as the initial SE talent owner for SaaS Manager and Unified Access — a specialist overlay remit focused entirely on building SE capability, driving process, and enabling the broader team. This is not a commercial ownership role; there is no revenue or quota responsibility attached to the Sales Acceleration function.

You will report to the Senior Manager, Sales Engineering, and work in close partnership with regional SE leaders, Sales leadership, and cross-functional stakeholders to build the next chapter of the SE journey at 1Password.

This role is ideal for a technically strong, strategically minded leader who thrives at the intersection of people leadership, product specialisation, and operational innovation — including a genuine enthusiasm for harnessing AI to transform how Sales Engineering teams operate.

This is a remote opportunity within the UK.

What we're looking for:

Leadership and Experience

• 2+ years of experience leading a team of highly technical individual contributors, ideally within a SaaS Sales Engineering function or equivalent experience.
• Previous hands-on SE experience with a strong technical background; ability to step in on demos and complex customer engagements when needed
• Demonstrated experience leading teams through fast-paced change and periods of organisational growth
• A positive, empowering leader who builds healthy, psychologically safe environments where people are supported, challenged, and celebrated

SMB and Customer Expertise

• Deep understanding of SMB customer needs, decision-making dynamics, and security software requirements
• Experience across a wide range of business environments and customer engagement models
• Excellent organisational skills to manage both complex customer engagements and high-impact internal projects simultaneously

Sales Acceleration and SE Talent Ownership

• Strong familiarity with SaaS Manager and/or Unified Access solution categories, or the ability to quickly develop deep expertise in these areas
• Experience developing SE talent in specialist or emerging product areas, including building the knowledge base and confidence of a broader team
• Ability to design and deliver structured enablement programmes, playbooks, and engagement frameworks that equip SEs to operate effectively in specialist solution areas — without holding commercial accountability
• Experience defining clear SE engagement models and processes for overlay or specialist functions, ensuring smooth collaboration with Account Executives and core SE teams
• Comfortable owning the SE talent and readiness dimension of a product motion, serving as the bridge between product knowledge and field execution

AI and Operational Innovation

• A genuine interest in and working knowledge of AI tools, workflows, and agent-based capabilities
• Proven ability — or clear ambition — to identify opportunities where AI can reduce manual effort, improve consistency, and drive scale within a Sales Engineering organisation
• Experience designing or contributing to process improvements that improve team efficiency and customer interaction quality

Communication and Cross-functional Collaboration

• A highly effective communicator who excels at working cross-functionally, building strong relationships across Sales, Product, Marketing, Enablement, and Partnerships
• Ability to translate complex technical concepts clearly for both technical and non-technical audiences

What you can expect:

SMB SE Leadership

• Lead, coach, and develop a team of SMB Sales Engineers across EMEA, fostering a culture of curiosity, collaboration, and continuous improvement
• Partner with SMB Sales leadership to refine and improve engagement and escalation processes, ensuring SE capacity is deployed effectively
• Analyse call volume, engagement patterns, and team metrics; report on OKR progress and key performance indicators to senior leadership
• Contribute to highly effective onboarding, development, and career growth programmes for current and future team members
• Work with HR and Talent to continue to grow the EMEA SMB SE team in line with business needs
• Support our Channel Partner Programme in collaboration with the Partnerships team

Sales Acceleration Overlay — SE Talent and Enablement Ownership

Scope note: The Sales Acceleration remit is an SE talent and enablement function. This role holds initial ownership of SE readiness, process, and capability for SaaS Manager and Unified Access — it does not carry commercial ownership, revenue targets, or quota responsibility. Commercial accountability remains with the relevant Sales teams.

• Serve as the initial SE talent owner for SaaS Manager and Unified Access across EMEA, establishing the SE foundation needed to support these product motions at scale
• Define and build the SE engagement model for these solution areas, including how SEs are activated, how engagements are structured, and how knowledge is transferred back to the broader team
• Design and deliver enablement content, training sessions, and technical playbooks that build capability and confidence across the wider SE organisation, enabling the team to self-serve on these product areas over time
• Lead customer-facing SE engagements where specialist depth is required — including discovery sessions, product demonstrations, technical deep-dives, and stakeholder conversations — acting as a resource to the core team rather than owning the commercial outcome
• Work closely with Product and Marketing to ensure SE teams are ahead of the curve on product developments, positioning, and competitive landscape for SaaS Manager and Unified Access
• Track and report on SE readiness, enablement coverage, and engagement quality across the region, using insights to continuously improve the programme

AI and Efficiency Innovation

• Lead the EMEA SE team's adoption of AI tooling to streamline day-to-day workflows, including demo preparation, technical documentation, call follow-ups, and customer research
• Design and deploy AI agent capabilities tailored to Sales Engineering use cases, reducing time on repetitive tasks and freeing SEs to focus on high-value customer interactions
• Act as an internal champion and thought leader on AI-enabled SE practices, sharing learnings, building internal documentation, and upskilling the team
• Collaborate with Sales Engineering leadership globally to ensure EMEA innovations are shared and scaled where appropriate

This posting is for an existing vacancy.

Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change,