Sales Operations Support Specialist

Sales Operations Support Team Member

We're looking for a detail-oriented and highly collaborative professional to join our Sales Operations Support Team. This role partners directly with our store teams, finance, and back-office operations to ensure accuracy and compliance across customer transactions. From processing adjustments and supporting sales changes to coordinating with multiple departments, you'll play a vital part in maintaining operational excellence and an exceptional customer experience.

This role will:

1. Partner with store teams to review and process sales changes, ensuring transactions are accurate and properly documented.
2. Serve as part of a round-robin call queue, providing timely support and guidance to stores on transaction-related questions.
3. Maintain strong working knowledge of finance lenders, credit card systems, and internal policies to assist in complex customer transactions.
4. Manage customer transaction adjustments—including price changes, cancellations, financing updates, exchanges, and allowances—through our secure portal.
5. Coordinate with the Audit Team and Accounting to ensure accurate processing of financial adjustments and credit transactions.
6. Flag and escalate exceptions for management approval when policies require additional review.
7. Communicate with customers via text, phone, and email regarding transaction status updates or to clarify financing or billing questions after a store or call center request has been submitted.
8. Process credit memos for stores, ensuring inventory accuracy and providing updates to the Audit Team as needed.
9. Review and correct sales tickets for issues such as price discrepancies, tax adjustments, or incorrect sales associate information.
10. Collaborate with the Omni Team on escalations, including approvals for higher-dollar transactions or customer allowances.
11. Support stores with daily operations questions when information is not readily available.
12. Perform other duties assigned by the Manager as needed to support overall sales and customer transaction accuracy.