Bi - lingual Application Support Engineer (mandarin)

Bi-Lingual Application Support Engineer (Mandarin)

This role will provide application support to our operations. Primary duties include identifying, responding to, troubleshooting and resolving technical issues related to the company's applications and services, ensuring optimal performance and satisfactions for users and drivers. Reporting to the local technical team leader, you will collaborate closely with the local engineering and operations teams, as well as HQ engineering teams, to provide support, identify areas for improvement, and contribute to the enhancements that drive the overall success of our products. Additionally, you'll provide hands-on technical support during and after rollout, help localize and adapt systems, to support regional operations.

Responsibilities:

• Provide technical support to end-to-end application, backend systems, tools, and workflows.
• Coordinate closely with local and HQ engineering teams
• Troubleshoot technical issues across frontend and backend stacks
• Customize tech tools for local data compliance and optimize workflows
• Handle issues involving sensitive data with highest level of integrity
• Engage in ongoing compliance improvements and actively participate in privacy discussions
• Engage in post-launch operational support, including monitoring, alerting, debugging

Requirements:

• 3+ years experience in software engineering or technical operations
• Generalist with the ability to work across frontend, backend, and cloud infrastructure
• Preferred Programming Languages: Java, Node.js, PHP (legacy systems)
• Frontend: React.js
• Other Tools: Cl/CD pipelines, monitoring/logging systems (specific tools TBD)
• Database: MySql, redis
• Message queue: Kafka
• Demonstrated integrity and accountability in managing sensitive data and operational risks
• Experience in operational support, especially during launch periods
• Fluent in English & Mandarin, both written and spoken
• US citizenship or valid work authorization required

Nice to Have:

• Experience in logistics platforms
• Programming Languages: Java, Node.js, PHP (legacy systems)
• Frontend: React.js
• Other Tools: Cl/CD pipelines, monitoring/logging systems (specific tools TBD)
• Database: MySql, redis
• Message queue: Kafka