Field Operations Manager

Field Operations Manager

10Beauty, located in Burlington, MA, is building THE Intelligent Beauty company. We are about to launch our first product; a robotically automated 5-step manicure machine! Our diverse 45-person and growing team is built around individuals with a consistently demonstrated track record of introducing successful new-to-the-world products. Come join the company who will put 'beauty robotics' on the map!

We are seeking a highly organized and dynamic Field Operations Manager to lead and oversee our team of Field Attendants stationed at our machines. You will be a crucial link between our product and our customers, ensuring a seamless and high-quality experience. This role demands a proactive individual who is passionate about both operational excellence and maintaining our brand's reputation through our frontline team.

What You'll Do:

• Lead Field Attendants: Manage, train, and oversee a team of Field Attendants, ensuring they are prepared, professional, and ready to support our machines and customers within a retail setting
• Logistics and Scheduling: Coordinate and optimize the daily schedules of Field Attendants to ensure full coverage at all machine sites
• Performance and Brand Oversight: Track and verify that attendants are at their designated locations and representing the 10Beauty brand in the best possible light
• Time and Payroll Management: Track and process the hours and pay for all attendants through our payroll system, Jibble
• Training and Development: Coordinate and lead onboarding and ongoing training sessions for new and existing Field Attendants
• Reporting and Analysis: Maintain clear records and provide regular reports on field activity, performance, and key metrics

What You Have:

• Proven experience in a supervisory or management role, ideally in field operations, customer service, or retail
• Strong organizational and time-management skills with the ability to coordinate complex schedules
• Excellent communication and interpersonal skills, with a knack for leadership and motivating a team
• A keen eye for detail and a commitment to upholding high standards of brand representation and customer service
• Experience with time tracking or payroll software (Jibble experience is a plus)

At 10Beauty, we consider a wide range of factors when determining compensation, based on individual qualifications, skills, and experience. Equity and benefits are included for all full-time employees. If you believe you can contribute to our team, we invite you to apply. We appreciate diversity and welcome those who can bring fresh perspectives and skills to our team.

Salary Range $100,000 - $135,000 USD

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering 10Beauty!