Systems Engineer - Remote Eligible

Systems Engineer

We are looking for a Systems Engineer who is passionate about understanding why things are slow and how to make them faster. As part of our newly formed Citrix Customer Experience team, you will work alongside Citrix experts and a driven manager to systematically analyze, troubleshoot, and improve Citrix logon times and application performance for our healthcare clients. This is a hands-on engineering role with a proactive mandate. You will not be sitting waiting for tickets to come in — you will be proactively diving into data, dashboards, and traces to find the problems before customers feel them and fixing them in a way that scales across our entire customer base.

Required Qualifications

• 3+ years of hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop) administration and troubleshooting
• 3+ years of Windows Server administration experience, including Group Policy (GPO) creation, management, and troubleshooting in enterprise Active Directory environments
• Understanding of the Citrix logon process and its key phases — including session startup, HDX, authentication, GPO processing, profile loading, and interactive session initialization
• Familiarity with Citrix logon metrics — such as SSCD, SCCD, NRWD, GPVD, PCVD, DMVD — and what they indicate about session performance
• Experience using Citrix Director for session monitoring, troubleshooting, and logon phase analysis
• Ability to read and interpret event logs and identify error patterns relevant to logon performance (e.g., mapped drive failures, GPO processing errors)
• Strong analytical and problem-solving skills, with a methodical approach to troubleshooting and a habit of documenting findings
• Ability to work independently on assigned customers/tasks while contributing actively to team-level goals and knowledge sharing

Preferred Qualifications

• Experience with Power BI or Logic Monitor for performance monitoring and trend analysis
• Familiarity with FSLogix or other profile management solutions (e.g., Citrix Profile Management)
• Working knowledge of Azure cloud environments and Azure Log Analytics
• Experience with Wireshark or other packet capture tools for network-layer troubleshooting
• Exposure to StoreFront configuration and Workspace App architecture
• Understanding of proxy settings, WPAD/auto-proxy detection, and their impact on Citrix session behavior
• Basic scripting skills in PowerShell to automate data collection or analysis tasks
• Experience working with healthcare IT clients or in a managed services environment
• Citrix certification (CCA-V or working toward CCE-V) is a plus

Key Responsibilities

• Proactive Performance Monitoring & Analysis
• Troubleshooting & Remediation
• Standardization & Knowledge Management
• Collaboration & Communication

What Success Looks Like

• Within 30 days, you are monitoring your assigned customer dashboards daily, have completed onboarding training on the team's toolset (Citrix Director, Power BI, Logic Monitor, Azure Log Analytics), and have completed your first GPO audit on an assigned customer.
• Within 90 days, you have independently identified and driven the resolution of at least one meaningful logon performance improvement and contributed findings to the team knowledge base.

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.