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Support Analyst
Provide technical customer support by diagnosing issues and guiding users to resolution.
Fort Collins, Colorado, United States
Entry Level
9 hours agoBe an early applicant
Harris Computer
Provides specialized software and services for public sector, utilities, healthcare, and other mission-critical, regulated industries.
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Job Title
Responsibilities:
- Handle support calls or tickets.
- Installing and updating product line applications, integrated 3rd party applications, and operating system and/or database applications.
- Exercise sound professional judgment in investigating technical problems.
- Collects detailed information to categorize requests to establish a method of resolution.
- Documentation of all customer communication through tickets.
Requirements:
- 1+ year(s) of customer service experience in a technical environment or relevant experience.
- Proven problem-solving abilities.
- Proven verbal skills and exceptional written skills.
- Experience in technical documentation.
- Ability to multi-task effectively.
- Work well autonomously.
About Harris Computer
Provides specialized software and services for public sector, utilities, healthcare, and other mission-critical, regulated industries.