Conseiller·ère Au Service À La Clientèle - Remote Eligible

Customer Service Advisor

Depuis 1980, PG SOLUTIONS, a subsidiary of Harris Computer, is a leader in the Quebec market for business and management solutions for the public and parapublic sectors. Our mission is to design, develop and deploy the most efficient management solutions on the market to help achieve the management objectives of the organizations we serve.

Reporting to the customer service team, the customer service advisor uses their accounting skills to assist, remotely, our municipal clients. They answer questions from users of our financial software suite and perform certain administrative tasks for our clients. They also participate in the quality control of the applications they support. Specific training for this position is offered upon entry.

What We Expect From You:

• Provide telephone support on a financial management application;
• Diagnose problematic situations encountered by clients in the use of their applications and find solutions to resolve them;
• Perform data tests and validations following new developments in the supported applications;
• Work as a team with your colleagues to meet the needs of our clients and ensure their satisfaction;

What You Need:

• Strong accounting knowledge;
• Knowledge of IT environments;
• Ability to communicate with clients;
• Ability to communicate clearly and concisely and good listening skills;
• Analytical mind and team working skills;
• Relevant experience in the municipal field is an asset.

What We Offer:

• Opportunity to achieve your professional goals;
• Stimulating work environment;
• Group insurance plans paid by the employer;
• From the first year, 3 weeks of paid vacation, a fourth week after 3 years and a fifth week after 7 years of service in the company;
• 5 personal days off per year;
• A pension plan with employer participation;
• An active life recognition program (annual bonus);
• Teleworking is possible;
• Computer replacement every 4 years with the possibility to keep your equipment.

*Only selected candidates will be contacted*

Harris subscribes to an equal employment opportunity program and encourages applications from women, people with disabilities, indigenous peoples and visible minorities. If you are a person with a disability, you can receive, on request, assistance for the pre-selection and selection process.

The talent recruitment team of Harris does not use text messages to communicate with candidates or request confidential information. We encourage all candidates to apply for published positions. They will be contacted either by a manager of Harris or by a member of the talent recruitment team for an interview, as soon as the required criteria are met.