Operations Controller

Operations Controller – Mendip Rail Limited

Location: Shepton Mallet

Are you ready to take control of one of the most dynamic rail freight operations in the UK? Mendip Rail Limited is seeking a proactive and detail-oriented Operations Controller to join our team and help deliver first-class service to our customers.

Key Responsibilities

• Be the first point of contact for MRL customers, ensuring service level expectations are consistently met.
• Make business-critical decisions to ensure the effective day-to-day running of the train plan—from weekly planning to resolving live daily issues.
• Maintain control of the MRL wagon fleet, including organising defective wagon recoveries and offloads to ensure fleet availability meets customer demand.
• Create and deliver the weekly train plan, working closely with our Supply Chain Partners.
• Accurately log and report on daily train movements and concerns.
• Input correct data to generate invoices and performance reports.
• Record and prepare transactional data for use by the Admin and Management Team.
• Prepare daily trip sheets for each quarry to ensure loading requirements are met.
• Advise depots of the weekly train plan, communicating any issues and arranging alternatives swiftly.
• Liaise with parent companies and supply chain staff to ensure optimal service delivery and value creation.
• Provide help and advice to customers as needed.
• Be available on-call to respond to emergency queries overnight and make considered decisions.
• Organise assisted offloads and stranded wagon recovery operations.
• Monitor and maintain records of wagon availability, stranded wagons, and defective wagon numbers.
• Provide accurate data on stranded wagon recovery performance to support penalty charges where applicable.
• Deliver first-class service levels to meet and exceed customer expectations.
• Act as the central point of contact for all queries within the Operations office.

What You'll Bring

• Strong communication and decision-making skills
• Ability to work independently and under pressure
• Excellent organisational and data management abilities
• Experience in rail logistics or supply chain coordination (preferred)

Why Join Us at Heidelberg Materials?

At Heidelberg Materials, we don't just offer jobs—we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people.

Rewards & Benefits

We're proud to be recognised as an Employer of Choice, with accreditations including:

Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities