Internal Sales Agent

Join Our Growing Team!

Do you love talking to people? Do you thrive in a sales-driven environment? Looking for a new challenge—or ready to bring your sales skills into a new industry?

Whether you're a seasoned sales professional or someone with a passion for people and a hunger to succeed, we want to hear from you!

Salary: Up to £32,000pa Dependent on experience Location: Cardiff

Purpose of the Role

Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the TSM/s (External Team) for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.

What You'll Be Doing

• Generate new business through structured, proactive outbound calls and planned follow up.
• Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
• Building strong relationships with new and existing customers
• Identifying opportunities and closing sales with confidence
• Collaborating with a supportive team to exceed targets
• Learning the ins and outs of our exciting industry
• Volume and margin for allocated plants.
• Increase in customer numbers.
• Increase percentage of VAPs.
• Price cash sale enquiries in line with cash sale pricing policy.
• Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.
• Minimise queries.
• Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email
• Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required

Who You Are

• A confident communicator who enjoys connecting with people
• Motivated by results and driven to succeed
• Eager to learn and grow in a new industry
• Experienced in sales—or ready to take your first step into it!

What We Offer

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities

We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member