Consumer Services Specialist (remote) - Remote Eligible

Consumer Services Specialist

The Consumer Services Specialist is responsible for delivering the unparalleled customer experience and building relationships with UMB customers through the handling of inbound service center calls. How you will spend your time:

• Interact with customers over the phone by accessing multiple systems in order to answer a variety of bank-related questions, provide information, resolve problems, and cross-sell appropriate products.
• Continue learning and maintaining skills through classroom training, self-paced online learning, and the review of regular department communications.

Performance will be measured based on call quality, talk time, cross-sale success rate, and demonstration of target competencies with a monthly incentive opportunity. Other duties as assigned.

We're excited to talk with you if you have:

• High school diploma or equivalent.
• Proficient in the English language.
• 1-2 years of customer service or similar work experience.
• Ability to work during the hours of M-F 7am-8pm CT and Saturdays 8am-5pm CT.
• Knowledge of basic banking products including checking, debit, and credit card accounts.
• Ability to interact with and manage multiple computer systems to access client information.
• Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
• Demonstrates the ability to learn and pass assessments/training certificates.
• Demonstrates pleasant phone and interaction skills with customers.

Target pay: $19/hr Compensation Range: $25,640.00 - $49,440.00

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.