Specialist, Customer Service

Job Title

As a Customer Service Specialist you will be responsible for receiving and processing orders for title insurance by phone, fax and internet. You will manage customer inquiries and provide outstanding customer service. Working with multiple internal departments you will ensure every customer receives the highest level of service. In your role you will become an expert on title insurance and the various FCT products and provide information and advice to our valued customers.

Here's How You'll Contribute:

• Receive and process orders for title insurance by phone, fax and internet
• Address and advise lawyers on any issues related to their specific files
• Educate customers on title insurance and the various products FCT offers and distribute information packages
• Accurately close and file policies with reference to all applicable information (File order, content, appropriate documents, etc)

Here's What You'll Bring:

• Exceptional customer service skills
• Excellent written and verbal communication skills
• Excellent computer skills (MS Office Suite)
• Keen attention to details and organizational skills

The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces and one of the Best Workplaces in Canada for Women. We're also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

Here's What Sets Us Apart:

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.