Manager, IT Production Support

Manager, It Production Support

As a Manager, IT Production Support you will be leading a team of highly skilled and experienced Application Support developers who is responsible for investigating Production Support issues, and implementing application defect fixes and optimizations, supporting customer launches and delivering low-to-medium complexity software enhancements in support of revenue generation and operational efficiencies. Your accountability includes Monitoring & Resolving production issues, change management supports, and handling day-to-day activities required to run the mission-critical systems for the company ensuring business service levels are met and environments are managed. As a manager, you will also be playing a critical role in mentoring the team, Incident Management, and effective Problem management, and engages 3rd party providers and/or Development as required.

Here's How You'll Contribute:

• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Identifies emerging issues and trends to inform decision-making.
• Collaborate with Multiple geographical teams to ensure high-quality deliverables.
• Investigation and troubleshooting of production problems and liaising with business, vendors and IT groups for timely resolution.
• Acts as the prime subject matter expert for internal/external stakeholders.
• Supports deployment activities, managing implementation issues to resolution.
• Develop tools to automate tasks towards improved efficiencies
• Provide input and insight towards on-going PS process improvements

Here's What You'll Bring:

• Minimum 7+ years of development experience with.net, Cloud technologies, Angular, and SQL
• Minimum 3 years of experience as a team lead/manager.
• Good understanding of techniques used in application troubleshooting/debugging.
• Good understanding of database design, development, and maintenance practices.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience

Total Direct Compensation:

132,200 - 161,600

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

Here's What Sets Us Apart:

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

*A s per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.