Administrator, DS Operations

Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation. You will communicate with management, employees, vendors, clients and their customers. You will work in our proprietary software, Excel, Word, Outlook and other electronic tools. You will also take inbound calls when necessary.

As an Administrator, DS Operations:

• Be a highly engaged team member that provides best in class service to internal and external stakeholders.
• Monitor and process requests within guidelines.
• Identify trends for improvement and coaching opportunities.
• Prepare detailed notices and support documents and electronic communications.
• Prepare detailed tracking reports.
• Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.
• Warranty and insurance cancellations, tracking, and rebates.
• Complete assigned operational tasks and act as 'back up' to cover additional tasks, as required, based on business needs and client requirements.
• Close and invoice accounts accurately.
• Provide information and guidance to customers in order to facilitate bringing accounts current.
• Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records and reports.
• Communicate and work with vendors to ensure that tasks are completed, and expectations met.
• Complaint tracking and resolution.
• Third party vendor assignment and tracking.
• Update and prepare various reports, manipulate data, and provide meaningful insight.
• Ability to document processes and train other employees.

Here's What You'll Bring:

• University or college degree preferred
• Two (2) years in an administrative role, collections, or repossession management
• Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.
• Knowledge of repossession, remarketing, and collections experience or combination of education and industry related experience
• Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.
• Be versed in the lending and collections lifecycle, automotive finance lifecycle
• Be knowledgeable about non-standard vehicles
• Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.
• Understanding of the Canadian insolvency laws and legal recovery process
• Quebec Collections and recovery experience an asset
• Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office applications - Advanced user experience with Excel, Word, and Outlook
• Excellent oral and written communication skills in English. Bilingual French/English is an asset

Skills

• Operational excellence – always looking for and suggesting process improvements
• Confidence in problem solving, negotiating and decision making
• Excellent telephone skills – experience working in a call center environment is an asset
• Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
• Strong negotiator
• Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary
• Attention to detail and the ability to maintain a high degree of accuracy in a fast-paced environment
• Skip trace experiences an asset

Here's What Sets Us Apart:

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
• Group retirement savings plan with company match
• Paid holidays and generous paid time off
• Hybrid work arrangements
• Paid volunteer opportunities and charitable donation matching
• Employee recognition programs that include referral incentives
• Potential for performance-based incentives
• The opportunity to participate in our stock purchase plan
• And more!

By joining us, you will not only be part of an award-winning organization, but you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.