Service Loadbuilder
Irving Oil
Service Loadbuilder
As a Service Loadbuilder, you will build cost effective loads for trucks, review technician completions and determine customer service levels, analyze key operating indicators, forecast demands and resources required. Your goal will be to utilize your strong time management and problem-solving skills to optimize assets, resources, and product utilization within established policies and procedures. Your success will be measured on your daily performance in executing work orders while meeting internal and external customer expectations.
What We Offer:
Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth
Competitive Compensation – Including an annual bonus plan, and 401k company matched up to 4%
Flexible Benefits Plan – In effect on the first day of the month following the date of hire and offers three levels of coverage to select from to meet your unique, personal needs
Paid Vacation – Plus an annual option to purchase additional vacation, too
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities:
Build safe, effective & efficient schedules daily, by applying learned knowledge of policies and procedures
Analyze prior days' loads for opportunities and make future adjustments as necessary
Utilize technology to effectively gather and respond to requests for information for managers, technicians, and customers
Take ownership and accountability in overseeing assigned geography
Make difficult and time sensitive decisions to balance business objectives with customer needs
Effectively forecast seasonal demands for products and resources
Produce outcomes that demonstrate an understanding of financial impacts
Participate in team project work as required throughout the year
Effectively bring forward and implement recommendations to increase performance for continuous process improvement
Your Skills:
Attention to detail, time management and strategic planning skills
Open to coaching and feedback and takes timely action
Critical thinking, problem solving and strong analytical skills
Excellent communication & relationship building skills
Keen adaptability sense and openness to change
Strong computer literacy
Results-driven
Your Experience:
Post-secondary education and/or equivalent experience in a customer service environment required
3-5 years related experience in analytics and/or scheduling
Experience in the oil & gas industry considered an asset