Seasonal Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will address various customer needs such as account maintenance, billing inquiries, product orders, and overall communication with the company. Your goal will be to deliver exceptional customer service, handling incoming calls, and ensuring efficient product delivery interactions. Your success looks like providing excellent customer service.

What We Offer:

• Work Environment – Be a part of an onsite collaborative environment that cultivates individual growth.
• Competitive Compensation – Including a company matched 401k and a Sign-on Bonus.
• Flexible Benefits Plan – Including medical and dental benefits.
• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program.
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program.

Your Responsibilities:

• Provide quality care to our customers by taking ownership of all customer inquiries on heating oil, propane, and diesel service and delivery.
• Provide point of contact for our customers and excellence through verifying and updating customer account information, troubleshooting and/or solving customer concerns.
• Providing accurate information on products and services as well as educating customers on our products and services.
• Perform account maintenance by ensuring customer records are up to date and accurate information is recorded.
• Partner with other departments to follow-up with all customer inquiries.
• Contribute to a team environment by performing other duties as required.

Your Skills:

• Ability to work well within a team environment.
• Must be able to work weekends.
• Ability to multi-task and manage time effectively.
• Ability to work in a fast-paced environment.

Your Experience:

• High School Diploma or equivalent.
• Customer service experience and knowledge of business procedures.
• ADDS software experience a plus.
• 2+ years of experience working in customer service setting.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.