Office Assistant III - 311 Operations
Unified Government of Wyandotte County and Kansas City
Job Title
The primary function of this position includes receiving all inbound calls to the Unified Government's main phone line and assisting callers on the telephone, this is done while prioritizing complaints and requests for information. This is complex and varied clerical work that involves daily use of Microsoft Office programs, Workday, and our digital phone software. This position is a source of clerical support for administrative, professional, and all stakeholders in Wyandotte County. Work also involves performing independent clerical work involving significant procedure and sequence. Work is reviewed by observation of results obtained. This position requires extensive telephone contact. The person filling this role must maintain a positive and friendly tone. Performs other duties as assigned.
High School Diploma or GED, including or supplemented by courses on business subjects; and experience in varied clerical and secretarial work; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as listed above.
Excellent communication and customer service skills, spelling, accuracy, punctuation and grammar skills: knowledge of departmental policies, city ordinances, call prioritization and city geographic locations. A background in public service is preferred.
Salary Range: $16.99/hr.
The Unified Government of Wyandotte County/Kansas City, Kansas is an Equal Opportunity Employer and values diversity in its workforce.