Service Delivery Manager

Service Delivery Manager

I'm Laurynas Urniežius, Lead of Service Delivery Management team in Telia. We are currently looking for an ambitious and forward-thinking Premium B2B customers Service Delivery Manager.

What You'll Do:

• Service Delivery Coordination: Ensure timely and high-quality delivery of IT services to clients, including infrastructure, cloud solutions, network services, cybersecurity, and other offerings provided by Telia.
• SLA Management: Monitor and ensure compliance with Service Level Agreements (SLAs), consistently aiming to meet or exceed agreed service standards.
• Take care of our Premium B2B customers and drive them as partial IT manager. Act as the primary point of contact for the client's IT leadership. Provide regular reporting, conduct monthly service reviews, and proactively suggest service improvement opportunities.
• Continuous Improvement: Lead initiatives to enhance service delivery processes, increase operational efficiency, and reduce recurring incidents.

What Will Help You Thrive in This Role:

We are looking for a person who knows there's no excuse for missed availability targets, outages, or unresolved problems.

• Proven experience in IT service delivery management, at least 5 years working in IT/Telco services
• Strong knowledge of IT and business processes
• Bachelor's degree in IT and telecommunications field
• Fluency in both Lithuanian and English

Nice to have:

ITIL foundation level competence would be beneficial.

Join us to shape smarter living for people, businesses, and the planet.

At Telia, we're a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer:

• Additional health insurance and pension plans
• Workation: work from anywhere in the EU for up to 30 days per year
• Extra vacation days based on tenure (up to 5 additional days)
• Discounts on Telia services, including free home internet
• Partner offers and discounts (SPA, cafes, events)
• Telia Kids Club: summer camps for employees' children
• Company-supported sports activities (yoga, basketball, running)
• Internal training, leadership programs and job shadowing to explore new roles
• Free on-site charging stations for electric vehicles – available for both work-related and personal use

Monthly salary range for this position 3500 - 4400 Eur (gross) + annual performance bonuses. Although it may vary depending on your skills and experience.

Ready to make better happen?

We look forward to receiving your application by January 31, 2026. Please note that we might close the position earlier if we find the right candidate, so don't wait too long to apply!

If you're selected for the next stage, you'll be contacted by our Hiring Manager. Background and reference checks will be part of the process.

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual's needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we're dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let's make better happen - together!