Customer Service Coordinator I

Customer Service Coordinator I

Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Customer Service Coordinator I, Osprey

Department: Customer Service for Osprey

Work Location: Cortez, CO, Hybrid (work 3 days onsite)

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.

What you will be doing:

Audits, prepares, and processes manual, EDI, and internet orders from our B2B customers (i.e. resellers and product dealers). Ensures customers expectations are met and enforced by the Warehouse, Credit, EDI, and the Marketing Departments. Fulfills the sales business needs by accurately processing sales orders in the most efficient and cost effective way, while maintaining customer expectations and demands.

Processes manual, EDI, and internet orders.

Maintains customer records to include: price lists, shipping addresses, and cross references.

Communicates order information with the customer and/or Sales Representatives via phone calls and e-mails and responds to requests internally and externally.

Monitors sales orders to ensure they are processed to the warehouse in the specified timeframe.

Tracks shipments to ensure timely delivery by our carriers.

Monitors inventory levels to ensure all inventory and products are available.

Reviews scorecards for performance and tracking improvement.

Reviews and researches deduction updates or feedback.

Acknowledges vendor compliance updates.

Maintains files and archives of customers orders.

Processes new accounts.

Performs other duties as assigned.

Skills needed to be successful in this role:

Excellent oral and written English communication skills required.

Good multi-tasking skills, teamwork skills, and time management skills.

Good organizational skills.

Good working knowledge of Microsoft Office application skills.

Good working knowledge of ORACLE.

Typing WPM 40 words per minute.

Experience in Filing, Data Entry, Document Control, Faxing and Copying.

Experience with Excel, Word, Outlook, PowerPoint, Acrobat, Java and WinZip.

Knowledge in Accounts Receivable, Invoicing, Collections, Forecasting, Item Master and Managerial & Financial Reporting.

Warehouse knowledge.

Knowledge in Order picking, Shipping/Receiving, Bar code scanning, Bill of Ladings and Inventory.

Minimum Qualifications:

High school diploma or general equivalency diploma.

6+ months in related experience.

Authorized to work in the United States on a full-time basis.

In Colorado, the standard base pay range for this role is $16.90 - $25.36 hourly. This base pay range is specific to Colorado and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.