Retail Operations Specialist

Retail Operations Specialist

As a Retail Operations Specialist, you will support matchday and event merchandise readiness by receiving, organizing, and distributing Sporting KC branded products with efficiency, accuracy, and pride. This position requires availability for 20 to 25 hours per week, working Monday through Friday from 11:00 AM to 4:00 PM. There are no matchday responsibilities, with occasional weekend shifts available. Sporting Kansas City is an equal opportunity employer. We celebrate diversity and equity and are committed to creating an inclusive environment for all associates. All associates are expected to positively collaborate with individuals of diverse backgrounds. All talented individuals looking for a challenge are encouraged to apply.

Associate Perks

Pay starting at $16.00 per hour. Eligible for performance increases each Major League Soccer season you return. 20% retail discount on merchandise.

Essential Functions

• Unload incoming merchandise shipments, check for quality issues or discrepancies, and label accurately per documentation
• Store products using FIFO method, maintain orderly stock zones, and conduct cycle counts
• Prepare merchandise replenishment kits for retail areas based on par levels and requisitions
• Use pallet jacks, carts, and forklifts (training provided) to stage items for distribution
• Uphold cleanliness, safety, and organizational protocols in the warehouse; follow all SOPs and safety guidelines
• Work alongside retail, operations, and event teams to support merchandise flow and game day readiness
• Assist inventory audits, log documentation, manage returns, handle damage reports, and other duties as assigned

Personal Attributes

• Strong organizational, communications, and interpersonal skills
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities
• Friendly, welcoming, and professional appearance and demeanor
• Excellent customer service skills and public speaking ability
• Passion to ensure positive experiences and ability to turn tragic moments into magic moments
• Strong attention to detail and precision
• Reliable and dependable
• Practice a high level of confidentiality
• Passionate about sports, particularly the game of soccer

Skills and Experience

• Must be a minimum of 18 years old
• Basic technology skills
• Reliable transportation
• High School Diploma or G.E.D. Certificate preferred
• Previous experience working in a public event venue or in a customer service role preferred

Physical Abilities

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Required to stand and walk for long periods of time
• Use hands to finger, hand or feel objects, tools or controls
• Frequent stooping, bending, pulling, and pushing
• Reach with hands and arms
• Required to talk and hear consistently
• Ability to occasionally lift, carry and/or drag up to twenty-five (25) pounds if necessary
• Specific vision abilities required by the role include the ability to distinguish the nature of objects by using the eye, including close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus as necessary
• Ability to work in various extreme outdoor weather conditions, including exposure to the sun and heat
• Ability to work non-traditional hours, including evenings, weekends, and holidays as necessary