Directeur(trice), Ventes / Manager, Sales

Directeur(Trice) De Vente

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Directeur(Trice) de vente directs a team of sellers who stimulate the customer experience and achieve sales objectives, while providing an engaging employee experience.

Specific responsibilities include but are not limited to:

• Achieve sales objectives for multiple areas of responsibility
• Achieve customer service objectives and respond to customer concerns
• Recruit, select, hire and integrate the best talents
• Lead, motivate and retain a team of high-performing employees
• Collaborate with other store managers to achieve effective sales and customer service
• Communicate standards, parameters and performance objectives to employees and provide guidance on behaviors that promote the achievement of these objectives
• Adopt leadership behaviors that promote a culture of open communication, employee development and trust
• Maintain all health and safety practices in accordance with the code of conduct
• Supervise the program of designated sales advisors/designated expert advisors (CVD/CED) for assigned departments; collaborate with suppliers for SIP, objectives, etc.
• Recognize and reward extraordinary performance; provide feedback and develop performance improvement plans for employees with insufficient performance
• Lead the team to develop, update and increase a base of active customers
• Implement customer relationship management and loyalty programs
• Act as acting store manager (ASM) as needed
• Establish high standards in the presentation of merchandise at all times
• Evaluate stock performance on a regular basis and create improvement strategies
• Participate in the development and influence the seasonal plans of the store
• Identify opportunities to stimulate activities
• Manage payroll budgets while providing appropriate levels of coverage at all times to meet business needs
• Maintain daily operational awareness of in-store concessions to ensure consistent customer service
• Comply with health and safety policies and requirements
• Ensure compliance with privacy, regulations and cybersecurity measures

The ideal candidate should possess:

• A minimum of 5 years of experience in a supervisory position with responsibility for stimulating sales
• Proven experience in exceeding sales and profit objectives
• The ability to quickly adopt/initiate changes
• Retail sales experience, preferably in a luxury environment
• An entrepreneurial spirit

Evaluation of success:

• Contribution to financial objectives
• Individual objectives related to the achievement of department goals
• Feedback from internal and external customers