Directeur(trice) De Vente (beauté)/sales Manager, Beauty

Directeur(Trice) De Vente

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The directeur(trice) de vente directs a team of sellers who stimulate the customer experience and achieve sales objectives, while providing an engaging employee experience.

Specific responsibilities include the following, but are not limited to:

• Realizes sales objectives for multiple areas of responsibility
• Meets customer service objectives and addresses customer concerns
• Recruits, selects, hires, and integrates the best talents
• Directs, motivates, and retains a team of high-performing employees
• Collaborates with other store managers to achieve effective sales and customer service
• Communicates standards, parameters, and performance objectives to employees and provides guidance on behaviors that promote the achievement of these objectives
• Adopts leadership behaviors that promote a culture of open communication, employee development, and trust
• Maintains all health and safety practices in accordance with the code of conduct
• Supervises the program of designated sales advisors/designated expert advisors (DSA/DEA) for assigned departments; collaborates with suppliers for SIPs, objectives, etc.
• Recognizes and rewards extraordinary performance; provides feedback and develops performance improvement plans for employees with insufficient performance
• Leads the team to develop, update, and increase an active customer base
• Implements customer relationship management and loyalty programs
• Acts as the acting director of the store, as needed
• Establishes high standards in the presentation of merchandise at all times
• Regularly evaluates stock performance and creates improvement strategies
• Participates in the development and influences the seasonal plans of the store
• Identifies opportunities to stimulate activities
• Manages payroll budgets while providing appropriate levels of coverage at all times to meet business needs
• Maintains daily operational awareness of in-store concessions to ensure uniform customer service
• Complies with health and safety policies and requirements
• Ensures compliance with privacy regulations, regulations, and cybersecurity measures

The ideal candidate should possess:

• A minimum of 5 years of experience in a supervisory position with the responsibility to stimulate sales
• Proven experience in exceeding sales and profit objectives
• The ability to quickly adopt/initiate changes
• Retail sales experience, preferably in a luxury environment
• An entrepreneurial spirit

The evaluation of success:

• Contribution to financial objectives
• Individual objectives related to the achievement of the department's objectives
• Feedback from internal and external customers