Service Manager – NORTH & NEPAL

Service Manager

We don't just build technology. We build hope for everyone dealing with Cancer.

We are seeking a Service Manager who is passionate about technology, thrives in a customer-facing role, and is excited to make a difference in the lives of patients and healthcare professionals. If you have a strong background in electronics, a knack for troubleshooting, and are ready to travel when needed — we want to hear from you.

What you'll do at Elekta:

Would you like to be part of our driven global team, where we aim to attract and invite the best competences to Elekta? We are offering you an exciting opportunity to join our Service Department.

This job role is based in Gurgaon and required to manage North India and Nepal.

• Service Delivery Management - Customer Account management (Customer Satisfaction) - Customer Call and Case Management with timely update, technical escalations, faster closure of issues - Team Management and accomplishment of various Service KPI deliverables - Record and Review Individual Objective, Performance and Development for the team Service Sales Growth - New Contracts and Existing Contract renewals - Elekta Service marketing - Assist Upgrade Selling - Account receivables
• Productivity - Improve Service Force effectiveness (FSE) with trainings - Service Function control - Efficient Material usage and control - New innovative Local Cost-effective solutions - Vendor contract
• Quality - Incorporates Elekta Values into all department functions and responsibilities. - Adhere to all Elekta directives, policies and procedures for self and team. - Represent the organization in a professional and positive manner. - Uphold Elekta's philosophy and all policies and procedures by maintaining appropriate controls to assure Full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization - Service Tools Management including timely calibration

What you bring:

• Degree/Diploma in Electronics Engineering or associated discipline, MBA preferred Minimum of 10-15 years of experience including minimum 3 years of Leadership experience in People and customer management role.
• RETEVANT KNOWTEDGE, SKlttS AND COMPETENCTES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• Excellent Leadership skills with strong business acumen, customer relationship and people management o Excellent written and Verbal communication skills Exceptional customer service skills.
• Be a self-motivated worker, able to interact and communicate well with all at various levels of business.
• Ability to represent the organization in a professional and positive manner. Be able to motivate team and lead by example.
• Working knowledge/understanding of all Elekta products and proficiency in assigned product specialties o Familiarity/proficiency with the basic Software applications.
• Ability to effectively interact with customers (via phone and face-to-face).
• Excellent Presentation Skills o Must be willing to travel frequently.
• Ability to organize and prepare reports

Hiring process: We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta: Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.